Worst internet connection and now they are not refunding my deposit for the modem
Complain ID : JGJN039197 30
- State : Delhi
- City : Central Delhi
- Address: G33 Kiran Garden Uttam Nagar New Delhi
I have been using the Nextra connection for more than a year but the problem started in november 2018 my connection ID is 2108297, every 10 days I lose the internet connectivity and face the insternet speed issue, after keep calling them and keep mailing them but no one resolved any issue, its like the issue gets fixed after some time and they dont even bother to foloowup on the issue, the issue got worse in January and february I have dropped them like 100 mails about my issue, they keep saying that some one will visit your house for the permanent resolution but forget about the visit i didnt even get a call from technical person nor from the company, i had to call them twice or thrice a day to keep reminding them that my internet is not working but CC has no idea what is going on they didnt even know if any one is looking into it or not, its was the worst cc they dont have any detail to provide about the issue.
in the month of march the issue gets worst, and it stopped working, i got the recharge for 590 rs on 9 march and it completely stopped working after waiting for a week i asked them to disconnect this connection on 13 March and i asked them refund my money as your internet is not working but they simply refused.
then i asked them to take their modem back and return my security money for the modem but no response i had to keep reminding them that take your modem back and return my depossit but no action was taken then finally after 1 and half month some one collected the modem on 9th may on the same day i called them that i have returned the modem and I sent them the receipt of the modem as well that i returned it and asked them to return my security money they said you will get you money in 15 days, but when yesterday i called them again about my money they simply said we dont have any such request, i told them that i have called you i even dropped a mail too with the receipt of the modem that it was collected but the CC denied and said you have to wait again for 90 days for your money, its a mental torcher to simply get my security money return, it was a torcher to get the simple internet running for which i am already paying in advance. please see the attached mail conversation you will see what i had to go through and how irresposible they are. please take some strict actions against them and get me my money.
Nextra Broadband High Speed Internet Service Provider (ISP)
Regards,
Shobhit Mittal
Related complaints
-
SLOW BROWSING /FALSE PROMISE - DEN BOOMBAND LTDLalit Sharma / Internet Complaint / November 1, 2018 / North East Delhi / DelhiDear Team, I am writing this mail because I am facing Internet speed issue but your sales executive told me that we have not paid any amount to http://www.speedtest.net that is why above website showing wrong data.( that statement is totally wrong). ...
-
Internet speed, Internet connection is of 50Mbps as promised by NextraDevanshu Sharma / Internet Complaint / September 21, 2018 / East Delhi / DelhiMy Internet connection is of 50Mbps as promised by Nextra but instead it is always below 20Mbps and sometimes only 2Mbps. It never touched 50Mbps. Many times complaint to them but they always closed the complaint without my consent. complaint number ...
-
Internet connection complaint to Nextra Brodband for very disturbing networkRajesh Sharma / Internet Complaint / December 13, 2017 / South West Delhi / DelhiI got registered myself with nextra broadband and then installed internet at my house. it was very disturbing as the net was being disconnected after every 5 mins. so any transactions were going on, it would stop and canceled. many more problems were...
-
Nextra is a fraud company who steals money from peopleAnkita Gupta / Internet Complaint / October 7, 2017 / New Delhi / DelhiI opted for Nextra as my ISP in January 2017. The internet worked fine for a few days but it used to stopped working every few days. I had to call their customer care service every week for getting the connection restarted. I was using Nfinity 20 pla...
-
Connectivity & speed issue, internet broadband service offered by Excitel CompanyGhanshyam Bisht / Internet Complaint / August 24, 2017 / East Delhi / DelhiI am a user of internet broadband service offered by Excitel Company. I have purchased their unlimited plan in which they offer 70 mbps speed. This company charge monthly for their plan on prepaid basis. They claim to provide high speed, no fup, no b...
-
Denboom Band Internet connection misguided by Sales teamManoj Kumar / Internet Complaint / March 30, 2017 / North Delhi / DelhiI am using Denboom Band Internet connection (Wi-Fi) for last one month. At the time of providing connection, the sales boy told me that we have 2 plans where your modem and installation cost will be free 1. 748 rental (including service tax)- if I ta...
Service issue | Complaint | Query | Feedback | Suggestion | Reply