Denboom Band Internet connection misguided by Sales team
Complain ID : JGJN026764 23
Internet Complaint
Complaint Date : March 30, 2017
- State : Delhi
- City : North Delhi
- Address: C-91, Gandhi Vihar, Delhi - 110009
I am using Denboom Band Internet connection (Wi-Fi) for last one month. At the time of providing connection, the sales boy told me that we have 2 plans where your modem and installation cost will be free
1. 748 rental (including service tax)- if I take connection by making 2 months payments by one go, then modem will be free and no installation charges will be taken
2. 863 (including service tax) – if I take connection by making 863 payment and installation and modem changes will be free
At that time I did not have Rs. 1500 but I wanted to take 748 plan. So, the sales boy advised me that you can take now 863 plan now and from next month you can recharge in 748 plan.
As today my plan is getting expire, and when I am going to recharge for 748 plan and surprised that this plan is not in my list. I called to customer care and even nodal officer they said that you are not eligible for this plan as you did not take it initially. But when I asked why I was misguided they said we cannot do anything now. They are not listening to me and even registering my complain against the sales boy
I am really frustrated now. My nearby friend is using this plan but I am not eligible. And now I’m ready to make 2 installments in one go but they are not able to help me.
Request your help in getting my problem solved.
1. 748 rental (including service tax)- if I take connection by making 2 months payments by one go, then modem will be free and no installation charges will be taken
2. 863 (including service tax) – if I take connection by making 863 payment and installation and modem changes will be free
At that time I did not have Rs. 1500 but I wanted to take 748 plan. So, the sales boy advised me that you can take now 863 plan now and from next month you can recharge in 748 plan.
As today my plan is getting expire, and when I am going to recharge for 748 plan and surprised that this plan is not in my list. I called to customer care and even nodal officer they said that you are not eligible for this plan as you did not take it initially. But when I asked why I was misguided they said we cannot do anything now. They are not listening to me and even registering my complain against the sales boy
I am really frustrated now. My nearby friend is using this plan but I am not eligible. And now I’m ready to make 2 installments in one go but they are not able to help me.
Request your help in getting my problem solved.
Related complaints
-
Flipkart — Unethical Behavior, Scam, Ordered 2 Ram Sticks From FlipkartManoj Kumar / Internet Complaint / March 29, 2017 / West Delhi / DelhiOrdered 2 Ram Sticks From Flipkart on 26th March 2017, 2*4GB Corsair 1600mhz ddr3 sticks, opened the packaged which was tightly packed and of length in which i dont think anyone can fit a ram, but the rams were tightly packed and flexed in the packet... -
Complaint regrading Netis wifi router Every month wifi bill have 50Rs upJimmy / Internet Complaint / January 15, 2017 / North Delhi / DelhiSir I have using Netis wifi router in my home and first month 1 Mbs speed net 250 and second month 300 and 3 month 350 Why this amount double in every months Please help
-
Refund of security by nextra internet servicesLaxmi N Baweja / Internet Complaint / November 28, 2016 / South West Delhi / DelhiRefundable security if not refunded by nextra internet services
-
Complaint against initia nextra broadband High latency during peak hourssharad mishra / Internet Complaint / October 28, 2016 / North Delhi / DelhiI am using services of initia broadband, a subsidiary of nextra pvt lmtd,for last 3 months.I have been facing this high ping problem during this whole month after they upgraded their network.During peak hours i.e. 5 pm till 12 pm their ping to server...
-
Complaint against nextra internet high ping during peak hours everday (5 pm to 12 pm )sharad mishra / Internet Complaint / October 28, 2016 / North Delhi / DelhiI have been facing this consistent problem of high ping during peak hours i.e. 5 pm to 12 pm daily.I have checked results on speedtest.com .I will also attach snapshot of the same below.I already contact support team of nextra and they have no soluti...
-
Complaint against MTNL internet activation delayed existing customer of MTNL pre-paidBetty Jacob / Internet Complaint / October 20, 2016 / South Delhi / Delhii am Betty Jacob,an existing customer of MTNL pre-paid sim card holder since July2016.My MTNL No -9013545825.The lack of MTNL outlet in our area for recharging ,i had recharged MTNL internet of 1GB data of 3G speed with amount 175/-on 11.09.16 throug...
Service issue | Complaint | Query | Feedback | Suggestion | Reply