Engineer visit not done complaint against Nodal Officer Videocon d2h
Complain ID : JGJN031719 38 Complaint's Reply
DTH TV Complaint
Complaint Date : May 9, 2018
- State : Delhi
- City : West Delhi
- Address: A-57/A, Vikas Nagar Extension
Dear Sir,
My name is Amit Kumar and my customer ID is 66100467. I am using our Videocon D2H connection for last many years and having two connection with same id. From last 10-15 days my set top box is not working properly as may be some internal technical problem. I lodged my complaint on 06.05.2018 to change my set top box through your customer care number and the executive take up my complaint and told me that engineer visit will be done with in 24 hours. Waiting for 24 hours no engineer visit and nor any sms or confirmation I received from Videocon. Again I contacted your customer care number on 08.05.2108 again the executive gave me assurance that visit will done in 8 working hours. Till after waiting the whole day no any engineer visit will be done. Today i.e. 09.05.2018 I again called to customer care and they lady supervisor (name not disclosed) told me that visit will be before 09.05.2018. I am stilling waiting (as the timing I writing this mail).
I am using your connection for last many days and I think that your not caring your customer seriously, only assurances are given by your again and again. I dont know why it is so delay to attend the customer. My family is totally fed up as they not able to see tv for last 3 days and presently the assurance are given.
Please look into the matter and solve my problem or in case I will have to disconnect your service and look for another service provider.
My name is Amit Kumar and my customer ID is 66100467. I am using our Videocon D2H connection for last many years and having two connection with same id. From last 10-15 days my set top box is not working properly as may be some internal technical problem. I lodged my complaint on 06.05.2018 to change my set top box through your customer care number and the executive take up my complaint and told me that engineer visit will be done with in 24 hours. Waiting for 24 hours no engineer visit and nor any sms or confirmation I received from Videocon. Again I contacted your customer care number on 08.05.2108 again the executive gave me assurance that visit will done in 8 working hours. Till after waiting the whole day no any engineer visit will be done. Today i.e. 09.05.2018 I again called to customer care and they lady supervisor (name not disclosed) told me that visit will be before 09.05.2018. I am stilling waiting (as the timing I writing this mail).
I am using your connection for last many days and I think that your not caring your customer seriously, only assurances are given by your again and again. I dont know why it is so delay to attend the customer. My family is totally fed up as they not able to see tv for last 3 days and presently the assurance are given.
Please look into the matter and solve my problem or in case I will have to disconnect your service and look for another service provider.
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Engineer visit not done by VideconD2H:
(5 of 5)
Dear Amit,
We regret the inconvenience caused to you.
We would like to inform you that your complaint regarding STB related issue has been resolved by our service engineer stb swapping done
If you have any further queries, please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
Warm Regards,
Videocon d2h Team
Mr. by ABDL LATHEEF>P:
(5 of 5)
dear sir
vidio cone dth iam uosing many years ilike last day my vidio con remot is not workig properly iam change remort battary not working remort
Engineer visit not done last three days by Vyomesh Bhardwaj Bhardwaj:
(5 of 5)
Engineer visit has not done last three days.
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(5 of 5)
My id 204221227 and compland no. Is 617060510 date 30/7
617314225 date 31/7
617314225 date 01/08
618366024 date 02/08
But comlend not ok.no technician vissit
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