Additional charge incurred for longer route and missed train.
Complain ID : JGJN060633 26
- State : West Bengal
- City : Kolkata
- Address: Near Hurumtal Club
Cab was booked for Howrah, estimated charge was showing Rs 438 and estimated arrival time showed to reach station by 3PM. The cab driver took the longer route. We asked him to take through Jadavpur Thana, which is a shorter and regular route to Howrah. But he insisted to take through flyover only (longer route). He said that charge would be same. We had ample time in our hand as the train was scheduled to leave at 4:45PM. Unfortunately, flyover was closed, so he chose to take much longer route. We reached at 4PM and additional charged Rs 110. The train ticket was for Rs 4035 and cab charged Rs 548 in total. OLA support line is not taking responsibility for this. It's very scary to see that OLA drivers are now not ready to listen to passenger and take the route on their own. It is security issue as well.
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