Fake/Duplicate Sony Bravia 43" FHD LED TV received, Ebay Seller

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Jago Grahak Jago Complain ID : JGJN029180   270   Complaint's Reply

Online Order Complaint  Complaint Date : October 20, 2017
  • State :  Haryana
  • City :  Faridabad
  • Address: Greater Faridabad, Haryana,121002

Complaint Against / To : Ebay Seller

These attached proofs are the comparative pictures of fake Sony Bravia 43W80D(also known as KDL-43W800D) model that Seller has sold to me and the Original Sony Bravia 43W80D model that is available across the Globe. The original Sony Bravia 43W80D comes with IR Blaster device and Power Adapter whereas fake one comes with an intact power cable. Seller says, its 2017 model but its 2016 (Snapshot attached).Seller just mentioned it to be an Imported TV but he did not mention in the Ad, nor in the chat that it is DIFFERENT FROM INDIAN TV. Initially he said its 43W80D, but later after purchase he said imported TV doesn't come with model no. which contradicts his earlier statement, Snapshot of chat is attached. When we Switch-on the TV, it starts with fake "Smart TV" logo whereas original starts with Sony and Android Logo. The Original Sony Bravia has inbuild Bravia features and Original Android User Interface, but in fake TV a local/duplicate software has been uploaded. The remote of the TV is also fake as it does not have the Standard buttons which every Original Sony Remote has . The original remote has dedicated Netfilx button , whereas fake remote does not have this button. Using original Sony Remote we can perform a self diagnostic check which is not possible in fake TV(video as proof is added below).Moreover, in the original TV, the table stand can also be used as Wall Mount whereas in the fake Sony TV, this dual function is not available. The built quality of fake TV is cheap. Sony can't make a low plastic quality product in the range of Rs.40k. In the absolutely Fake Sony Led that I have received, nowhere on TV box, neither on backside of TV, nor on the Internal Software and User Manual has it been shown that the Sony Model no. is 43W80D. The bill I have received is improper, I have attached the pic of the bill. Original Sony TV is sleek and has thin Silver lining on the borders whereas fake Sony TV is not slim and does't have a feel good design.On the backside of TV fake Sony sticker is pasted, on removing this sticker, it shows VIVO SMART 45 TV. Thus, its clearly evident from the proofs attached that the Sony Bravia 43W80D LED TV sold by seller is absolutely fake/duplicate and I have been cheated by the seller in the name of Original Sony Bravia 43W80D LED TV. In the recent past, I bought an Imported HP laptop from Ebay. In the laptop, original windows 10 was installed; also Laptop, charger-adapter and battery had the logo of HP,even frequent Windows 10 updates are installed thus confirming it to be original. So keeping the faith alive in your trusted E-commerce brand Ebay, I purchased this Sony product. But I am highly disappointed with this Sony product and experience. As I have checked the rating and feedback, one more guy has been cheated with the same Imported TV issue.
The authorized Sony centre has confirmed me that Imported products are exactly same in features and built quality as are the Original Products with just a price difference. Please go through the videos and links for further details.
Sources : Sony Center, YouTube.

Sony website: http://www.sony-asia.com/support/resources/en_AP/html/Usefulinfo/CX520/CX520.html , http://www.sony.co.in/electronics/televisions/w800d-series/specifications

Youtube links: https://www.youtube.com/watch?v=Xj0fcqGlJ_A , https://www.youtube.com/watch?v=HSmIlbuzKC8 , https://www.youtube.com/watch?v=9VNTgr_5cTc , https://www.youtube.com/watch?v=rnYW4zGilK0 , https://www.youtube.com/watch?v=WCTp2ormAy0 , https://www.youtube.com/watch?v=xxWjTvQgRCY , https://www.youtube.com/watch?v=kErBZRvlAec, https://www.youtube.com/watch?v=QMU6kdsOQU0 , https://www.youtube.com/watch?v=zPvFtSMj2u0

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Fake/Duplicate Sony Bravia 43 Fake/Duplicate Sony Bravia 43 Fake/Duplicate Sony Bravia 43 Fake/Duplicate Sony Bravia 43

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    Dear Customer (JGJN029180),

    We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

    Team eBay

    October 30, 2017 ebay