Fraud/fooled by the Lenovo, given different product from actual one for which I paid
Complain ID : JGJN060850 26
Laptop Complaint
Complaint Date : January 10, 2023
- State : Maharashtra
- City : Kalyan-Dombivali
- Address: Laxmi Park 4B/202, Milind Nagar, Gauripada Road, Kalyan West-421301
The product I purchased of Ideapad Slim 3i 12th Gen, Intel i5 with 12th Gen Intel i5 core processor (3.30 Ghz to 4.40 Ghz) and Integrated Intel Iris Xe Graphics from the CEPP of Lenovo.com and paid Rs. 55071 for it, however when I unboxed the packaging, I received wrong product having different model and configuration. I received Ideapad 3 15IAU7 (with 12th Gen Intel i5 core processor (of only 1.30 Ghz) and Intel(R) UHD Graphics) instead of Ideapad Slim 3i (12th Gen, Intel i5 with 12th Gen Intel i5 core processor (3.30 Ghz to 4.40 Ghz) and Integrated Intel Iris Xe Graphics). The sales team did not given me proper order summary mail after payment and Aftersales service are denying to resolve my issue/replacement.
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