Replacement or Refund of laptop
Complain ID : JGJN051417 26
Laptop Complaint
Complaint Date : March 11, 2021
- State : Maharashtra
- City : Pune
- Address: At-Baramati
Dear Sir /Madam
I Pratik Vitthal Jagtap I Purchased laptop of HP 15cc 134 tx I7 8 generation on 31 Jan 2018 . After that performance of laptop is looking slow day by day we complaint to your service center after 2 month they reset laptop then windows reset after that they pick up my laptop for 2 times in that they are not able so resolve issue .At that time we tell them give replacement of laptop that time also no feedback from their side .After that I still use it for education purpose for 1 yr after that also laptop is slow .since November I am try to reach at you they give some troubleshooting and tell that your laptop is ok I think you have problems not laptop .
After that 2 month I am facing same problem. I done 3 to 4 time reset and windows reset but no issue solved and due to your wrong response of customer executive I Loss my warranty .
My request is I want replacement of my laptop you told that you are not giving that and why you are repair laptops why I purchased I7 8 generation latest at 75 k and 10 k for warranty of 2 yr total 3 yr warranty of products .
No any satisfied and helping for customers action form. Your side.
Now in Feb 2021 same issue Deepika madam take my case they give on site engineer same things do precisely all your formality but till I am facing same issue .Also I lost the warranty .same issue same formality and same repeat ion And You are close my case without my permission.
Please look into into this and take action against them ..
I Pratik Vitthal Jagtap I Purchased laptop of HP 15cc 134 tx I7 8 generation on 31 Jan 2018 . After that performance of laptop is looking slow day by day we complaint to your service center after 2 month they reset laptop then windows reset after that they pick up my laptop for 2 times in that they are not able so resolve issue .At that time we tell them give replacement of laptop that time also no feedback from their side .After that I still use it for education purpose for 1 yr after that also laptop is slow .since November I am try to reach at you they give some troubleshooting and tell that your laptop is ok I think you have problems not laptop .
After that 2 month I am facing same problem. I done 3 to 4 time reset and windows reset but no issue solved and due to your wrong response of customer executive I Loss my warranty .
My request is I want replacement of my laptop you told that you are not giving that and why you are repair laptops why I purchased I7 8 generation latest at 75 k and 10 k for warranty of 2 yr total 3 yr warranty of products .
No any satisfied and helping for customers action form. Your side.
Now in Feb 2021 same issue Deepika madam take my case they give on site engineer same things do precisely all your formality but till I am facing same issue .Also I lost the warranty .same issue same formality and same repeat ion And You are close my case without my permission.
Please look into into this and take action against them ..
Related complaints
-
Fake assurance to replace Camera of my laptopVedang Deodhar / Laptop Complaint / October 5, 2020 / Kalyan-Dombivali / MaharashtraJune: Purchased brand new Lenovo Ideapad S340 Laptop. August: Started having camera malfunctioning and submitted a complaint on Lenovo website and asked for camera replacement. August: Had to miss exams due to late service August : Technician from Le... -
Technical issues not resolved from the past 6 months.CLINTON D'SA / Laptop Complaint / July 30, 2020 / Kalyan-Dombivali / MaharashtraSir/Ma'am, I had purchased an HP laptop on 20th December, 2019. A month later the laptop started to malfunction. Battery drained within 2 hours of normal usage despite using all power saving options the display flickered couple of times and the brigh...
-
Laptop charger not workingJyotsna Salukhe / Laptop Complaint / April 15, 2020 / Thane / MaharashtraWe bought Laptop from your shop on 10th Oct'2018. Model: Dell- Gaming laptop-5577. Yesterday we observed that laptop not getting charged as charger is mot working. Plesse check bill with mobile no. 9967419037
-
A design flaw causing hinge wear and tearOmkar Chiplunkar / Laptop Complaint / March 2, 2020 / Thane / MaharashtraDell India has series inspiron and it has a issue of hinge wear and tear due to design flaw the hinge breaks every time in a year when the first problem occurred it was within warranty period but now again the issue has risen up and being out of warr...
-
Fake Quality & Warranty DenySudhanshu Kumar / Laptop Complaint / December 9, 2019 / Panvel / MaharashtraPurchaged Dell laptop(DDVG5L2) online from Paytm on 9/10/2018 & delivered on 11/10/2018.We started laptop latter in November,2018.Dell has already replaced HDD & Keyboard.Still touchpad,display,MSoffice,battery etc not working properly. Servi...
-
Took money and did not repair the laptop, Plot No 9 , Sai Baba ComplexApoorva maheshwari / Laptop Complaint / September 22, 2018 / Goregaon / MaharashtraI had contacted a dell repair centre who said they will send their person and the person will repair it at home only and also confirmed the charges amounting to Rs. 1200. The peraon came but in between left and ai had already transferred him the amou...
Service issue | Complaint | Query | Feedback | Suggestion | Reply