Tikona Broadband is harassing me on Closing internet connection .. HELP HELP HELP!!
Complain ID : JGJN026123 88 Complaint's Reply
Internet Complaint
Complaint Date : February 14, 2017
- State : Maharashtra
- City : Mira-Bhayandar
- Address: Mira Road
HI Guys !!
I am really fed up with Tikona customer service. I have raised request with customer care to close my internet connection as I am travelling abroad.
On First call I tell them that I am sure that I need to close internet connection 100 % but they guy are calling me continue to change my decision. On every call, I need to repeat all things start to end which waste my 5 mins.
Actually I come to know that How Tikona cheated with people . Many cases I hard that They send bill after 5-6 months even if you are not using their service . So Just safe side, I started communication with customer care via Mail and voice. But They didn’t replied to my single mail .
Actually 2 month before , I told them to On hold my connection ( name like some study plan) which is having charges of Rs.3/day. The plan was like you will charged Rs.3/day for 2 months and then you can decide whether you want to go OR change plan. This 2 months duration supposed to be end on 5th Feb,2017.
I called on 29th Jan,2017 before due date(5th Feb,2017) and tell customer care that I need to close internet connection. Please generate my bill whatever charged till 29Th Jan. They assured me that we will not charge you any amount from 29th Jan 2017, But Yesterday I received bill on my mail which shocked me. I also received sms today (14th Feb,2017) mentioning bill amount is Rs 483.56
I am 100 % sure that Since 29th Jan,2017, I had make 15-20 calls to close internet connection but every times, they are saying that your connection will get closed in 2-3 days and will receive email.
VERY FRUSTRATING SERVICE. I NEVER SEE SUCH TYPE OF HARRASMENT IN ANY CORPORATE SERVICE. AT ANY COST, THEY WANT TO KEEPP YOUR CONNECTION OPEN SO THAT THEY WILL SEND YOU SHOCKING BILL AFTER 6-12 MONTHS
Please help me to resolve this issue.
Herewith I am attaching all email proof for your reference !!
I am really fed up with Tikona customer service. I have raised request with customer care to close my internet connection as I am travelling abroad.
On First call I tell them that I am sure that I need to close internet connection 100 % but they guy are calling me continue to change my decision. On every call, I need to repeat all things start to end which waste my 5 mins.
Actually I come to know that How Tikona cheated with people . Many cases I hard that They send bill after 5-6 months even if you are not using their service . So Just safe side, I started communication with customer care via Mail and voice. But They didn’t replied to my single mail .
Actually 2 month before , I told them to On hold my connection ( name like some study plan) which is having charges of Rs.3/day. The plan was like you will charged Rs.3/day for 2 months and then you can decide whether you want to go OR change plan. This 2 months duration supposed to be end on 5th Feb,2017.
I called on 29th Jan,2017 before due date(5th Feb,2017) and tell customer care that I need to close internet connection. Please generate my bill whatever charged till 29Th Jan. They assured me that we will not charge you any amount from 29th Jan 2017, But Yesterday I received bill on my mail which shocked me. I also received sms today (14th Feb,2017) mentioning bill amount is Rs 483.56
I am 100 % sure that Since 29th Jan,2017, I had make 15-20 calls to close internet connection but every times, they are saying that your connection will get closed in 2-3 days and will receive email.
VERY FRUSTRATING SERVICE. I NEVER SEE SUCH TYPE OF HARRASMENT IN ANY CORPORATE SERVICE. AT ANY COST, THEY WANT TO KEEPP YOUR CONNECTION OPEN SO THAT THEY WILL SEND YOU SHOCKING BILL AFTER 6-12 MONTHS
Please help me to resolve this issue.
Herewith I am attaching all email proof for your reference !!
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Tikona help help by Haresh Gurav:
(5 of 5)
Complaint: 1-4588661748
User ID : 1111953275
Re: Tikona Broadband is harassing me on Closing internet connection .. HELP HELP HELP!! by Tikona Care:
(5 of 5)
Dear Mr. Gurav,
Greetings from Tikona.
With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.
Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.
For any further issues/queries, please contact us on our Customercare number 1860 3000 3434.
Regards,
Tikona Care.
Final amount Rs.484 is paid. Now please terminate my membership by Haresh Gurav:
(5 of 5)
Hi,
As per discussion with your executive, i have paid final amount.
I have send mail with attachment consist of payment receipt and acknowledge sms received from Tikona
Now there is no any pending amount from my side.
So please terminate my connection and send me email about the same.
Also please collect devices from my building.
Regards
Haresh
Tikona still harassing .paid full amount but not closing connection by Haresh Gurav:
(5 of 5)
Really frustrating service by Tikona customer care.
They are trained to make customer foolish,make customer frustrating so that customer will away from closing connection request and finally charge to customer unexpected bill which is big shock .
See below my mail chain. As I have already paid complete,i am requesting customer executive (ms.Priyanka) to send me confirmation mail that my connection is closed permanently and your and now no more member of TIKONA but as I said they are trained in a such way that make customer foolish, try to make as much as customer frustrating..
See how she is playing with word but not sending me confirmation mail..
I have also recorded all conversation with executive. Any one want please email me !!!
Oh God!! Please save to TIKONA Customer..
_---------------------------------
Your Tikona connection -1111953275
Tikona.update@tikona.in to you
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. Haresh Gurav,
Greetings from Tikona!!
With reference to your email Date 02/17/2017,
As per telephonic convertsation We have already taken your request for disconnection & the same is registered against your User Id: 1111953275.Right now your outstanding amount is Rs.0 (zero).so no pending dues remaining in your account.
Please note the revised request no :1-4590285964 for future reference.
We will be calling you from no. 02261726500 / 02241155555 on your registered mobile number to address your issues .Please save the number and attend the call.
We expect your kind cooperation with us.
Assuring you of our best attention at all times.
Regards,
Customer Care
Tikona Digital Networks
Me to Tikona.update & 1 moreSent
Hi,
As discussed during call, I need confirmation mail that your connection has been closed.
I DON'T WANT ANY REQUEST WHICH YOU WILL KEEP IN OPEN STATE MEANS THAT YOU WILL KEEP MY CONNECTION IN ACTIVE MODE.
I know I will receive call in some days from you that your outstanding amount is rs.xxx
so , I am requesting you to please send email confirming that "YOUR CONNECTION HAS BEEN CLOSED.YOU ARE NOW NO MEMBER OF TIKONA"
This is my simple request and it's basic formalities when customer care want to confirm about disconnection .
Really Horrible service. Please change your mindset where your service is always gives customer frustrating,irratating irrespective caring customer.
After speaking with executive(ms. Priyanka) I am realised that she was trained about how to make customer frustrated,irritate ,how to make customer foolish and same time make customer connection open .
But I know all such tricks....
So please help here to close my connection..
Regards ,
Haresh
Tikona Broadband is harassing me on Closing internet connection .. HELP HELP HELP!! by Tikona Care:
(5 of 5)
Dear Mr. Gurav,
Greetings from Tikona,
We have checked and found your account has been terminated as per you request.
As Full & Final Settlement has been concluded no dues are pending for your account.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.
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