Issue in loan Bajaj Finserv - I logged a complaint in Oct. Then Dec. , Jan and feb.
Complain ID : JGJN030923 29 Complaint's Reply
Consumer Court
Complaint Date : March 2, 2018
Myself Manisha, i hv registered with Bajaj Finserv. I hv financed many items through Bajaj. Last year in July 2017 i hv purchased 1 mobile and 1 microwave. I hv paid two emis of August and September for both loans. However, as my cibil was good. Hence, they offered me personal loan. Due to financial problem i hv taken loan of 60000 Rs. in September.
I have checked my loan accounts in Bajaj app and found that my both consumer loans are merged into my personal loan without my information and two insurance added.
I logged a complaint in Oct. Then Dec. , Jan and feb. I also tried to contact on the contact no. Of Bajaj finserv but can not reach out to customer care.
I hv logged a complaint in consumer then Bajaj has again separated the both loans and the two emis which i hv paid was not showing. I hv written again but the same copy paste email they have sent to wait 5-7 days. I have also visited the branch in Gurgaon but they don't have any answers of my problems. They reopend my personal loan then i again sent email and asked to do not give any insurance as i do not want but they did not take it seriously. I received the msg that your insurance is under process. I am very frustrated now. Please i request you to help me.
I have checked my loan accounts in Bajaj app and found that my both consumer loans are merged into my personal loan without my information and two insurance added.
I logged a complaint in Oct. Then Dec. , Jan and feb. I also tried to contact on the contact no. Of Bajaj finserv but can not reach out to customer care.
I hv logged a complaint in consumer then Bajaj has again separated the both loans and the two emis which i hv paid was not showing. I hv written again but the same copy paste email they have sent to wait 5-7 days. I have also visited the branch in Gurgaon but they don't have any answers of my problems. They reopend my personal loan then i again sent email and asked to do not give any insurance as i do not want but they did not take it seriously. I received the msg that your insurance is under process. I am very frustrated now. Please i request you to help me.
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