Amazon India Delivered wrong product, refusing to to replace/refund. Order# 408-0103095-5713129

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Jago Grahak Jago Complain ID : JGJN042130   217   Complaint's Reply

Consumer Court  Complaint Date : October 8, 2019

Complaint Against / To : Amazon India; seller- Cloudtail India

Order# 408-0103095-5713129.
I ordered a piece of suitcase on 29/9/19 from amazon.in, got delivery on 2/10/19. opened the package on 2/10/19 and emailed their customer care with photos of the wrong product delivered. They replied to wait and follow up on 8/10/19 for the same. i called on 8/10/19 and they told me that their back end team has told them that they sent the correct product and therefore they will not refund or replace this order. please resolve this issue asap.

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