Complain Flipkart.com - Led not as per the web description
Complain ID : JGJN039051 72 Complaint's Reply
Consumer Court
Complaint Date : June 10, 2019
Dear Sir/Madam,
Greetings..!
I am sorry that I bothered to bring you in this matter because I have tried my label best to talk flipkart personals Evan National consumer helpline is also not helping me in this.
Please be informed that I had ordered a MI led TV on 18th May with a huge investigation online offline for the features.
As as per attachment flipkart clearly mentioned that you don't need saprate remote to operate the DTH as well.
However after got the installation I got to know that to operate DTH with same remote I need to buy another cables along with 24 X 7 internet excess , which is neither mentioned in website not suitable for me.
And It's Bluetooth is not being connected with my home theatre which was most desired function for me.
Hence I decided to return this product and raised a request on 23rd May as per their return policy with in 10 days of purchased
Which is completely denied by flipkart I took it forward and raised a givernce in national consumer helpline. But they are saying bthat we are just a mediator and we can't do anything.
Now request you to please go through with it and advise what do I do.
Waiting for your positive response.
Thanking you for your kind consideration
Warm regards
Chandra
8882020007
Greetings..!
I am sorry that I bothered to bring you in this matter because I have tried my label best to talk flipkart personals Evan National consumer helpline is also not helping me in this.
Please be informed that I had ordered a MI led TV on 18th May with a huge investigation online offline for the features.
As as per attachment flipkart clearly mentioned that you don't need saprate remote to operate the DTH as well.
However after got the installation I got to know that to operate DTH with same remote I need to buy another cables along with 24 X 7 internet excess , which is neither mentioned in website not suitable for me.
And It's Bluetooth is not being connected with my home theatre which was most desired function for me.
Hence I decided to return this product and raised a request on 23rd May as per their return policy with in 10 days of purchased
Which is completely denied by flipkart I took it forward and raised a givernce in national consumer helpline. But they are saying bthat we are just a mediator and we can't do anything.
Now request you to please go through with it and advise what do I do.
Waiting for your positive response.
Thanking you for your kind consideration
Warm regards
Chandra
8882020007
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Order id- OD328806050185695100. This product was to be delivered on 5th today is 16th & product isnt delivered yet. Each time i talked to your no-good useless customer service they dont provide any resolution, they are rude and unprofessional.
You poeple cant even deliver a simple product? What a shame. I have made countless calls/messages to you people but till now its been 2 weeks & neither my product is delivered no one has reached me out or returned my money! PATHETIC! Really Disgusted by the staff. IS FLIPKART REALLY A BRAND? Is this how brand treats their valuable customers?you people no RESPECT for the customers & do u think I am idle to wait for months for a product? Unlike you people we prefer to work on our jobs. DEEPLY DISTURBED BY THIS TREATMENT and I am going to take a strict action against this. DO you think customers are stupid and you can take advantage anytime you people want? I will file a consumer court complaint against this harassment and mental torture you people put me through this week. YOU PEOPLE CANT EVEN DELIVER A PRODUCT, SHAME. ALL THIS PEOPLE SHOULD BE IMMEDIATELY TERMINATED FOR THEIR MIS-BEHAVIOR and IGNORANCE. Now customer had to tell you to do your job. What is the company doing? Your employees are rude and ignorant and there is no accountability left. TILL date I am the one whos been calling and calling, no one else reached out to me for delivery. In todays time where there are 100 of companies offering same service who are willing to go to great lengths for their customers, still I decided to go with FLIPKART. So-called brand? WHAT A JOKE?
I WILL ALSO LODGE A POLICE INQUIRY AGAINST THE SELLER AND FLIPKART PERSONNEL WHO ARE SCAMMING THE CUSTOMERS. SERIOUSLY such a AUDACITY. No one knows how to talk to customers, and they are so very well trained in ignoring the calls and talking rudely, I guess you forgot to train on how to actually do their JOBS!! ITS been 2 weeks and even after taking money you people have no shame in delaying the service. SUCH A FRAUD COMPANY. DEFINITELY NOT RECOMMENDING IT TO ANYONE. PATHETIC and CHEAPEST SERVICE I CAME ACROSS.
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