Complaint against zomato for charging unethical cancellation fees on the order.
Complain ID : JGJN045555 34
- State : Uttar Pradesh
- City : Kanpur
- Address: 760 C, North Loco Colony, Rail Bazaar
My Name is Nishant Trivedi. Today on 4-jun-2020 I placed an order on zomato. Order was placed successful. But after placing order I got a call from delivery boy. Asking for address. I told him the address. After sometime I got a call from zomato customer care saying the address is wrong so delivery boy cannot deliver it.
1) First of all address was correct because it was my pre-saved address and I have made order on zomato previously for the same address.
2) If the address was wrong they should have informed me earlier.
Order was cancelled from the companies side but cancellation fees was charged on me. I never asked for cancelling the order.
While having chat with the customer support they accepted that system have flaw which can create these kind of situation.
I will be attaching required images related to the the case in the complain
Related complaints
-
non rectification for shower panelRaghav Agarwal / Consumer Complaint / May 30, 2020 / Kanpur / Uttar PradeshWe had purchased a shower panel from Baba agencies Kanpur of Jaquar company. But from past 1.5 years there is one or more problem and the company is not ready to rectify or replace it
-
SHEETAL WATER TANK REGARDING NON REPLACEMENT OF DEFECTIVE TANKRavi / Consumer Complaint / May 13, 2020 / Ghaziabad / Uttar PradeshI had purchased 1000 ltr. 4 layer ultra water tank on dated 3/6/2015 with 21 years warranty. Now tank have multiple craks within 4 years and first time SHEETAL company was repaired it which was not successful and now asking money to replace it.
-
Not ready to give balance money, and misbehaved with the customerDeepti / Consumer Complaint / May 8, 2020 / Noida / Uttar PradeshDear Sir/Madam, Today, I had gone to buy things from Q shop which is a departmental store at prateek Laurel sector-120 noida, at d billing counter, I had given them Rs 2000/. My bill was for Rs 300/. The lady at the counter given me only Rs 1500, she...
-
Complaint against Guru Nanak Suit Selection regrading my additional money refundSunil Kumar Gupta / Consumer Complaint / March 11, 2020 / Ghaziabad / Uttar PradeshI am raising this complain against Guru Nanak Suit Selection, Vaishali regarding my Rs. 2200/- which was transact on 22nd Feb and still i am struggling to take my additional money back. I was connected with my HDFC credit-card division, they told it ...
-
Deterioration in quality of products suppliedKusum Gupta / Consumer Complaint / February 24, 2020 / Noida / Uttar PradeshI am a regular customer of NAFED near Ashram Chowk New Delhi . Lately the quality of products supplied has deteriorated . Methi dana earlier used to have smell of methi but now there is no smell . Similarly Gram dal supplied earlier was o.k. now it i...
-
PHONE DELIVERYHussain / Consumer Complaint / February 18, 2020 / Pilibhit / Uttar PradeshAccording to flipkart i order a infinix s5 lite with product exchange offer as per company t&c my phone is able to exchange but delivery boy reject my phone in well condition i lost all my personal and professional data and phone also not dispatc...
Service issue | Complaint | Query | Feedback | Suggestion | Reply