Unprofessional OLA Driver and Customer care representative
Complain ID : JGJN026335 21
Cab Booking Complaint
Complaint Date : March 1, 2017
Today I booked cab for my family using OLA app (prime suv), called your driver and he asked me about drop location and told me he is approximately 40 minutes away and suggested me to cancel the ride. But when I denied he started making lame excuse any that he cannot hear me , though he was responding to my every sentence. Waited for 25 minutes and checked cab status using their tracking service only, cab didn't move and was still showing 11 minutes away which was same at time of booking.
Called customer service representative till the time I had not shared my concern he was able to hear me however after that making excuses. I recorded that conversation too and when told him about the same, all of sudden his hearing sense recovered.
He suggested me to wait for 5 minutes and assured me strict action would be taken and I will get cab in 5 minutes.
After that called customer care worst department thrice, till the time I had not shared my concern they were able to hear me however after I explained issue they all of sudden lost their senses. I was standing on road with my family which includes 3 kids as well.
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