Travel Triangle — flight cancellation complaint - trip id 3995927

Complain ID : JGJN038510   26  

Travel Complaint  Complaint Date : April 24, 2019
We had booked a tour for vietnam from 18th to 26th May which included flight tickets as well as land package. The flight tickets were issues by Vietnam Airlines with code share flight of Jet Aiirways from Mumbai to BKK and back.
Due to recent incidents with Jet Airways, they had canceled our flight and the same was conveyyed to travel agent Luxmi(luxmi@traveltriangle.com) who had assisted in booking our tickets. We had clearly opted for alternative flights as it was mentioned on Vietnam airlines website as wel that alternate flights will be given.
But the travel agent - Luxmi and Akansha Sigh conveyed to Vietnam airlines that tickets should be cancelled and full refund be provided. On repeatedly asking them about this issue, they told us that Vietnam Airlines said they cannot provide and alternative flights and hence they are giving full refund.

When we directly contacted Vietnam airlines, they readily agreed to provide alternative flights and said that our agents (Travel Triangle) had asked for refund and did not opt for alternative flight hence they did approve cancellation and provided with refund.

This is a clear case of mishap from Travel Triangle. We have email communications with Vietnam airlines stating above. Request you to please look into this matter.
Complaint Against / To: Travel Trianlge

Reply Now Contact Share

Related complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    I am traveling in the bus number 548-DL1PD3568 and the driver and conductor of the bus are misbehaving with the passengers and not stopping at the bus stop.So please I request that the driver and conductor should be taught how to talk to girls at thi...

    Asha

    March 28, 2024

    I have travelling to Mangaluru exp.I am in S4 coach and there are some group of people create very much noise in train which is unbearable in sleeper coach..we need to sleep

    Om parte

    March 28, 2024

    Please Cancel license Of Hotel

    SUNIL RATHOD

    March 27, 2024

    A Vibrant Rant About Onlyfans Pornstars Pornstar Kayleigh Wanless

    Marlene

    March 27, 2024

    Out side House No. 475 Sector 15A, Faridabad, the sewer manhole is over flowing since last more than a week. It is causing health problem to the residents of the house. Some one will have to be admitted to the hospital because of the dirt spread out ...

    CA Ajeet Singh Patwa

    March 27, 2024

    My name mohan add. C2278 sanjay colony bhati mines new delhi 110074 Bus no. DL51EV4243 Route no. 434 My 2 kids and 2 friends are sitting in the bus and the total ticket price will be 10RS but conductor ask to get extra charge and don't issue the tick...

    Mohan

    March 26, 2024

    Model no Rt34c4522BX porchase on Great eastern Sinthee invoice noW1324/2324/20493 dated 21/03/2024 but goods front side scratch and colour faid please replace as soon as possible. Contact no 9804640642

    Suvrabrata Goswami

    March 26, 2024

    Worst service of Flipkart. Support Us

    Palak Jain

    March 25, 2024

    I had booked a season ticket on 5th March ..Payment deducted through UPI ...ticket was visible on first day ..now it's not showing ...transaction history too seemed eraised ..However I still have the traction proof on UPI

    Sneha

    March 25, 2024

    Delhi darwaja bhar near aabkari thana santoshi tample alwar

    Manoj Kumar meena

    March 23, 2024