Faulty Daikin A.C delivered by Infibeam, and not being replaced for a month now..
Complain ID : JGJN019673 27 Complaint's Reply
Ticket Booking Complaint
Complaint Date : May 31, 2016
I have bought a Daikin A.C worth 51,000 from Infibeam online on 17th April 2016. Daikin authorised personnel came to install it a month back but found it faulty. It was not being replaced on the pretext that the dealer invoice was not issued by Infibeam. 2 weeks ago, Infibeam sent me the scanned copy of Dealer bill which I forwarded to Daikin. They are still refusing to replace it. I have both the Infibeam invoice and the Dealer's invoice and have passed on both. As per Daikin's own policy, they replace faulty A.Cs without question ! But they are not even calling me to update me as to when the replacement will be done.
The entire summer is running out and my kids(for whom I bought the A.C) have suffered for more than a month already. Kindly get it resolved ASAP as Daikin is behaving very stubbornly and not even communicating.
The entire summer is running out and my kids(for whom I bought the A.C) have suffered for more than a month already. Kindly get it resolved ASAP as Daikin is behaving very stubbornly and not even communicating.
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by Daikin:
(5 of 5)
Dear Customer,
Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
Kindly share your contact details /site address and complaint no. at cs@daikinindia.com so that our team can assist you.
Thanks & regards,
Customer care Team
cs@daikinindia.com
1800 102 9300 / 1800 22 9300
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