Excessive charges for delayed bill payment
Complain ID : JGJN024450 62
Telecom Services
Complaint Date : November 20, 2016
- State : Maharashtra
- City : Mumbai
- Address: Powai, Mumbai
Dear Sir,
The bill of Rs 861/- for September 2016 could not be paid within the due date. This along with a surcharge of Rs20/- (for delay), that is Rs 881/- was paid on 20.10.2016.
However, I have been charged a reconnection fee of Rs 100/- in the bill for October 2016. This is apparently for disconnecting my connection for not paying bill and then reconnecting after receipt of bill.
MTNL has the policy of penalising customer for delay in bill payment (by way of surcharge of Rs 20/-). In spite of this penalty, I was again charged again by Rs100/- by way of reconnection fee.
This two penalties for one delayed payment of a less than 1 month is exorbitant and harsh upon consumers.
I request you to take action on utility companies like MTNL to refrain them from charging consumers multiple times and exorbitantly for minor lapses.
Being a utility service, consumers have no choice but to make payment in such cases and the Service Provider could be taking advantage of the dominance.
Satheesh kumar
The bill of Rs 861/- for September 2016 could not be paid within the due date. This along with a surcharge of Rs20/- (for delay), that is Rs 881/- was paid on 20.10.2016.
However, I have been charged a reconnection fee of Rs 100/- in the bill for October 2016. This is apparently for disconnecting my connection for not paying bill and then reconnecting after receipt of bill.
MTNL has the policy of penalising customer for delay in bill payment (by way of surcharge of Rs 20/-). In spite of this penalty, I was again charged again by Rs100/- by way of reconnection fee.
This two penalties for one delayed payment of a less than 1 month is exorbitant and harsh upon consumers.
I request you to take action on utility companies like MTNL to refrain them from charging consumers multiple times and exorbitantly for minor lapses.
Being a utility service, consumers have no choice but to make payment in such cases and the Service Provider could be taking advantage of the dominance.
Satheesh kumar
Related complaints
-
Bill for jyotisha call not madeChandrashekhar Nehate / Telecom Services / November 19, 2016 / Mumbai / MaharashtraDear Sir I am regular customer using multiple idea numbers. There executive gave one addon number saying it sshall be useful to us CUG is free.I am hardly using this facility and this number. deapite the same i kept it for just safety purpose. One ca... -
डिस्ट्रीब्यूटर की तरफ से डेमो ई टॉप नहीं देने पर पत्रansari mohd meraj / Telecom Services / November 9, 2016 / Mumbai / MaharashtraA.K enterprise नियर गाज़ी मस्जिद रफ़ी नगर शिवाजी नगर गोवंडी मुंबई ४०००४३ डेमो न 9867223505 विषय डिस्ट्रीब्यूटर की तरफ से डेमो ई टॉप नहीं देने पर पत्र ऊपर दिये गे विषय अनुसार मै रिटेलर आज करीब २ साल से आप के एयरटेल के रिटेलर हू और महीने है ६०००० रुपये क...
-
Complain tata docomo postpaid connectionfayaz / Telecom Services / November 8, 2016 / Pune / Maharashtraमैंने 26/10/2016 को मेरा पैन कार्ड , आधार कार्ड , 1 फोटो, ₹100 डिपाजिट , टाटा डोकोमो पोस्टपेड कनेक्शन के लिए दिया था। आज 13 दिन हो गए कोई मेरा कॉल नहीं रेसेव नहीं करता। कॉल रेसेव भी किया तो थोड़ी देर में जानकारी देंगे ऐसा कह कर कॉल काट देते है उसके ब...
-
Complaint regrading Idea service provider call barredAjit Baghele / Telecom Services / November 4, 2016 / Nagpur / MaharashtraHi, Idea service provider have barred services for ctc 9818570887. Recently ported this no. From delhi to MH circle from pospaid to prepaid. Even after payin all dues of last bill Service provider have barred calls from last 3-4 days and neither givi...
-
Complain regrading Idea postpaid Bill payment of Idea postpaid number 9665303709avadhut ekal / Telecom Services / October 27, 2016 / Murgud / MaharashtraThis is Prof. Avadhut Ekal i have Idea postpaid card 9665303709. We have corporate plan of Idea in our institute. I have got bill of 1150 of month sept and 1147 of month oct Total 2375. I called customer care number and told this things lot of times....
-
Complain to RELIANCE Bill being forwarded even though they Broadband connect surrender requestedVirendea / Telecom Services / October 26, 2016 / Pune / MaharashtraSir/Madam, 1. KINDLY HELP ME REFUND OF PAYMENTS MADE AND INSTRUCT RELIANCE TO KINDLY STOP HARASSING ME PLs 2. I had requested reliance to surrender and disconnect my BB connection in Jul end due to my transfer. I HAVE BEEN TRANSFERRED LONG BACK AND...
Service issue | Complaint | Query | Feedback | Suggestion | Reply