DELIVERED DAMAGED PRODUCT
Complain ID : JGJN024701 28 Complaint's Reply
Tata Docomo Complaint
Complaint Date : December 1, 2016
I ORDERED AN SPACEWOOD WARDROBE FROM SNAPDEAL,BUT THEY DELIVERED DAMAGED PRODUCT.NOW WHEN I COMPLAINED THEM ABOUT THIS THEY SAID THAT PLEASE RETURN PRODUCT ON YOUR OWN AND WHEN IT WILL REACH TO US WE WILL REFUND THE MONEY.I ASKED THEM TO TAKE IT BACK ON THEIR OWN AS THEY HAVE DELIVERED DAMAGED PRODUCT.BUT THEY ARE SAYING IT DOESN'T COMES UNDER OUR SERVICEABLE AREA SO WE CANNOT ARRANGE ANY COURIER TO PICK IT UP.. .I WANT TO COMPLAINT IF DURING DELIVERY IT COMES UNDER SERVICABLE AREA THEN WHY CANNOT FOR RETURNING IT BACK. IT SHOULD BE TOTAL RESPONSIBILITY OF SNAPDEAL & BLUEDART WHO DELIVERED THIS DAMAGED PRODUCT.I HAVE ALREADY SEND THE IMAGES OF PRODUCT TO SNAPDEAL.BLUEDART WAS AWARE THAT THE PRODUCT IS DAMAGED AND THEY HAVE MAILED US ABOUT THIS.BUT WHEN I ASKED THE COURIER BOY HE NOT ACCEPTED THAT THIS PRODUCT IS DAMAGED.THEY DON'T EVEN CALL US BEFORE GOING TO START DELIVERING THE PRODUCT SO THAT IT CAN BE CHECKED WHETHER THE CUSTOMER WILL BE AVAILABLE OR NOT AT HOME.AND I COMPLAINT EVERYTHING TO SNAPDEAL WITHING 24HR OF DELIVERY.KINDLY MAKE ARRANGEMENT TO REFUND BACK MY MONEY.
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by Snapdeal:
(5 of 5)
Dear Customer,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
Complaint for Snapdeal by Piyush:
(5 of 5)
Sir/Mam,
Mene snapdeal se 28.11.2016 ko MICROMAX CANVAS 6 PRO Mobile mangwaya to us mobile me display ki light Blink kar rahi thi or Screen parjo Google Search ata hai wo bhi Hang kar raha tha to mene kai bar Snapdeal me Complaint bhi ki to jo unhone Engineer bheja tha to use b Experience nahi tha to mene kai bar kaha ki mujhe yehi Model chahiye to aap Replace kar de lekin nahi kia or jo Engineer aya use bhi mene dikhaya to wo keh raha ki me kuch nahi kar sakta hu to aap dubara call kare Snapdeal par to Replace nahi kar rahe ab Service center jane ko keh rahe hai to agar yehi karna hota to me market se leta snapdeal se q leta to aap meri Help kare. Thank you
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