Very poor 3x bathroom cleaning service by Urban Company
Complain ID : JGJN058761 39
Service Complaint
Complaint Date : July 23, 2022
I have booked the Urban Company 3x move-in-bathroom(4 Hours intense cleaning) cleaning service at Begumpet Hyderabad, through UC App online and made payment online. The Booking was for thursday 10am,20th july 2020, and the UC professional made an excuse that the flat owner is not available when i was waiting at my home, after waiting for a while i called up the urban company customer care and spoke to Mr. Raj kumar and lodged a compalint bearing No"UC0429B7638". Subsequently the UC professional arrived at 11.30am and did the poor cleaning in 3 newly built bathrooms in an hour and left by 12.50. After a while when i checked the bathrooms, the bathroom was still unclean,wall tiles were not cleaned at, there was dust and leftover grout still on the walls and floors. I had to claim the warranty which is for four days from the date of service, and on 22nd july 2022, i received a call from UC case attendee regarding my complaint which could not be resolved as i asked them to send someone who is good and experienced in cleaning services, instead the executive said due to the UC policy the same professional would be sent or a 30% refund out of my total online payment made to them to which i did not agree. Subsequently another complaint wad lodged by me beating No"UC048B14082" dated 21-07-2022. It is completely money and time wasting scheme by Urban Company. The Urban Company do not value the time and money of consumers. This was my First time that i booked from Urban Company Services. I will never recommend anybody else to opt for pathetic UC Cleaning Services, NEVER GOING TO MAKE ANY URBAN COMPANY SERVICES AGAIN AND I ALSO SUGGEST OTHERS ALDO TO HIRE LOCAL PROFESSIONAL TO DO THE JOB, I REQUEST OTHERS TO PLEASE VERIFY AND REVIEW BEFORE GOING WITH URBAN COMPANY SERVICES, PLEASE DONT WASTE YOUR PRECIOUS MONEY AND TIME ON URBAN COMPANY SERVICES,
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