Not getting free services from Propello
Complain ID : JGJN058173 35
Service Complaint
Complaint Date : June 18, 2022
- State : West Bengal
- City : Barrackpur
- Address: 54(29/2) A Road Anandapuri Barrackpore, House
Dear Sir,
Please be informed that I purchased a Propello (Model : Spring) water purifier on 23.05.2021 from an authorised dealer named Royal Consumer (Barrackpore). I was told that I will get 4 absolute free services within one year from the company and I will be intimated about those free services from customer care itself from time to time but unfortunately I am opted only 2 free services as I did not received any intimation or reminder call from the company regarding the services from time to time.
Now, the fact is that when I called Propello customer care 18001210600 to avail the free service of my water purifier, they rejected my request stating that the service warranty of my model is over. My question is that is it possible for every customer to remember the last service date , purchased date etc? Brands like Propello don't have any responsibility to remind their customers about their free serving dates from time to time?
Therefore, It's my earnest request to kindly highlight this matter in your esteemed column so that I could avail the last free service from the company soon.
Regards,
Souvik paul
Contact no: 9830645482 /9804749335 / (033)2592-6492
email: ksouvik1101@gmail.com
Please be informed that I purchased a Propello (Model : Spring) water purifier on 23.05.2021 from an authorised dealer named Royal Consumer (Barrackpore). I was told that I will get 4 absolute free services within one year from the company and I will be intimated about those free services from customer care itself from time to time but unfortunately I am opted only 2 free services as I did not received any intimation or reminder call from the company regarding the services from time to time.
Now, the fact is that when I called Propello customer care 18001210600 to avail the free service of my water purifier, they rejected my request stating that the service warranty of my model is over. My question is that is it possible for every customer to remember the last service date , purchased date etc? Brands like Propello don't have any responsibility to remind their customers about their free serving dates from time to time?
Therefore, It's my earnest request to kindly highlight this matter in your esteemed column so that I could avail the last free service from the company soon.
Regards,
Souvik paul
Contact no: 9830645482 /9804749335 / (033)2592-6492
email: ksouvik1101@gmail.com
Related complaints
-
UTS RECHARGE ON MOBILE 9874529815 ON 12-6-2022ABHIJIT MISTRY / Service Complaint / June 13, 2022 / BidhanNagar / West BengalME,ABHIJIT MISTRY RECHARGE MY UTS WALLET RS 500(FIVE HUNDRED)ON 12-6-2022 THROUGH PAYTM REFERENCE NO 216316475827. HOWEVER ,IT WAS NOT SUCESSFULLY CREDITED IN SAID WALLET. PLEASE LOOK INTO THE MATTER AT YOUR EARLIEST -
Service complaintSandip das / Service Complaint / September 19, 2021 / Kharagpur-Medinipur / West BengalService is very bad.no responsibility.only 2 years over. Vehicle's engine has damaged .nuts all opened.vehicle-scooter number-WB34BP 4078
-
AMC service not done after repetitive requestankit paul / Service Complaint / July 24, 2021 / Kolkata / West BengalMyself Ankit Paul from Thakurpukur,Srijoni,Kolkata 700104.I have purchased a kutchina Chimney from life Line Appliances on 11/02/2019.I have done my AMC on 17/03/2021.As per the contract no technician visited for the AMC service till today .However, ...
-
Water leaking inside home from AC splitD chatterjee / Service Complaint / May 19, 2021 / / West BengalMy haier split ac's water drainage problem. Water leaking inside my house. I call mr. Rohit from Smart Service, near BC College, asansol. He services my AC on 16.05.21 and paid him his service charges. But on the same day at night same problem again ...
-
Denied delivery and returned a parcel without updating the recipientSoumava Nandy / Service Complaint / January 23, 2021 / Bansberia / West BengalI was supposed to receive a parcel from my office, which got misrouted to chandannagar DTDC, and hence they directly returned the product without letting me know. These guys are very much unprofessional in their job and for these assholes I won't get...
-
Indane gas cylinder not delivered even after successful on-line paymentSubimal Sarkar / Service Complaint / April 20, 2020 / Baharampur / West BengalIndane gas cylinder has not been delivered on 20 Apr 2020 even after successful on-line payment which was confirmed as Indane Order for Cons No 01879 is registered with Ref No.2-000332230030.Refill delivery ETA:3 days. Pay online at http://payit.cc/I...
Service issue | Complaint | Query | Feedback | Suggestion | Reply