Misleading information, Dirty Rooms and unsanitized Stay with Photo
Complain ID : JGJN050159 51
Service Complaint
Complaint Date : December 22, 2020
I BOOKED A HOTEL AT JAMNAGAR. BOOKING ID FSFM0546. I BOOKED IT FROM 19 DECEMBER 2020 TO 20 DECEMBER 2020. I PAID IN ADVANCE IN ORDER TO AVOID ANY LAST MOMENT SUPRISE. I REACHED HOTEL AT 4.40PM EVENING ON 19 DECEMBER 2020 AND ASKED FOR ROOM AT RECEPTION WHICH WAS DIFFERENT FROM THE ACTUAL PICTURES SHOWN ON OYO APPLICATION. GUY AT RECEIPTION (HOTEL STAFF WITHOUT MASK) ASKED ME IF I HAD ALREADY BOOKED IT ON WHICH I SAID YES AND ALSO CONFIRMED ABOUT PAYMENT WHICH I UPDATED HIM THAT I PAID THAT ONLINE ALREADY. HE THEN INQUIRED ABOUT HOW MUCH I PAID TO OYO. SO I TOLD HIM THE AMOUNT (RS.1101 FOR 2 DAYS) ON WHICH HE REACTED AND STARTED DISCUSSING WITH OTHER HOTEL STAFF ABOUT THE ACTUAL RATE THAT IS 800(WHICH THEY CHARGE FOR A SINGLE DAY). THEN HE ASKED ME TO WAIT FOR PROPERTY OWNER TO COME TO LOBBY WHICH WAS MERELY 20 STEP AWAY FROM ROOM WHERE HE WAS ASLEEP. THEN THE GUY FROM RECEPTION ASKED ME TO CALL THE OWNER. ALTHOUGH I WAS AT RECEPTION I WAS ASKED TO CALL OWNER ON SOME NUMBER PROVIDED BY HOTEL STAFF GUY SITTING AT RECEPTION. HE THEN SAID THAT ITS GOING TO COST ME 100 RS MORE SINCE IT WAS DELUX ROOM. ON WHICH I DENIED AND STARTED CHATTING WITH OYO CUSTOMER CARE EXECUTIVE. SO I HAD TO ASK HIM TO CHECK WITH OWNER SO, THE HOTEL STAFF GUY WENT TO OWNERS ROOM TO WAKE HIM UP. HOWEVER HE RETUNRED BACK AND ASKED ME TO WAIT FOR MORE TIME. HE AGAIN WENT INSIDE OWNERS ROOM AND CAME BACK WITH SOME CONFIRMATION OVER ROOM DETAILS. HE SHOWED ME ONE ROOM WHICH WAS COMPLETELY DIFFERENT FROM WHAT OYO APPLICATION SHOWED ME ONLINE. ROOM WAS DIRTY, UNSANTIZED, FULL OF MOSQUITOES AND WITH FOOTMARKS ON FLOOR OF HOTEL STAFF WHO MUST BE USING THAT ROOM FOR DAY TO DAY USE, ALSO DUST CAME FROM BED WHEN YOU PAT IT. HE (HOTEL RECEPTION GUY) THEN STARTED SWEEPING THE FLOOR. DURING COVID SITUATION UNSANITIZED STAY CAN ALSO LEAD TO INFECTION AND WITH HOTEL STAFF TAKING 0 PRECAUTIONS FOR COVID IT WASN'T POSSIBLE FOR ANYONE TO STAY AT THAT HOTEL. ALL THIS WAS AGAIN TAKING TIME SINCE OWNER WAS STILL SLEEPING INSIDE HIS ROOM. SO I HAD TO CALL OYO CUSTOMER CARE EXECUTIVE AND EXPLAINED HIM THE SITUATION. EXECUTIVE ASKED ME TO CLICK IMAGES OF ROOM AND SHARE WITH THEM WHICH I DID. HE THEN ASKED ME TO HOLD SINCE HE WANTED TO CONFIRM WITH PROPERTY MANAGER. MEANWHILE I HAD TO LEAVE THE HOTEL SINCE OWNER CAME WITHOUT MASK AS WELL. I THEN ASKED OYO EXECUTIVE TO CANCEL HOTEL AND REFUND THE FULL AMOUNT WHICH I PAID IN ADVANCE. HE ASKED TO WAIT SINCE THEY WERE CONFIRMING IMAGES. LATER THAT DAY I HAD TO CONNECT WITH 3-4 OYO EXECUTIVE WITH EVERYONE KEEPING ON HOLD AND ASKING ME TO WAIT FOR CONFIRMATION. ALL THIS CHAT AND CALL WITH OYO TOOK MERELY 1.5 HOUR IN UNKNOWN CITY. ON TWEETING OVER TWITTER ABOUT THIS A GUY FROM BANGLORE CALLED ME AND ASKED ME ABOUT THE SCENARIO WHICH I HAD TO EXPLAIN AGAIN. HE CAME UP WITH THE SOLUTION OF PAYING 50% AMOUNT. WHICH THEY DIDNT PROVIDE EITHER.
I REQUEST YOU TO LOOK INTO THIS MATTER. ALTHOUGH AMOUNT MAY BE SMALL FOR YOU BUT THE INFORMATION WAS MISLEADING ABOUT STAY.
I REQUEST YOU TO LOOK INTO THIS MATTER. ALTHOUGH AMOUNT MAY BE SMALL FOR YOU BUT THE INFORMATION WAS MISLEADING ABOUT STAY.
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