Misdiagnosis and wrong solution, Xiomi service center
Complain ID : JGJN038708 61
Service Complaint
Complaint Date : May 11, 2019
- State : Himachal Pradesh
- City : KulluManali-Kullu
am Dr. P. K. Ahuja, Kullu, who has purchased Note 3, from M/s Swiss Times, AB, Kullu - 175101 (Himachal, India, ) vide Inv- 7164 dated 19/08/2016. My set developed sudden defect of not getting charged, despite a good data cabel
I took the set to M/s V V Creations, Gandhinagar Kullu for paid service to correct the defect on 08/05/2019. They changed the battery and handed me over the set, saying it shall work properly.
On reaching home, I tried to recharge the set throughout the night, but was unable. Once switched off it iwas not getting in on mode also.
I again contacted them yesterday with the complaints, they changed the charging port and said that the things are ok. On re examining I found that the set was responding to the commands very slowly, which I demonstrated to the service team. Now they daid that its software needs to be reinstalled. They advised me to get my data backed up somewhere else and bring the set to them again.
Today when I went to a vendor for getting the backup stored in external drive, the vendor told me that the charging port installed by the service team has been removed by them, hence no charging, therefore he can not get the data stored.
This kind of service and behaviour of the service team is deplorable. Thery need to reimburse my expenses as well as should be made accountable for damages. Kindly advise what to do next?
I took the set to M/s V V Creations, Gandhinagar Kullu for paid service to correct the defect on 08/05/2019. They changed the battery and handed me over the set, saying it shall work properly.
On reaching home, I tried to recharge the set throughout the night, but was unable. Once switched off it iwas not getting in on mode also.
I again contacted them yesterday with the complaints, they changed the charging port and said that the things are ok. On re examining I found that the set was responding to the commands very slowly, which I demonstrated to the service team. Now they daid that its software needs to be reinstalled. They advised me to get my data backed up somewhere else and bring the set to them again.
Today when I went to a vendor for getting the backup stored in external drive, the vendor told me that the charging port installed by the service team has been removed by them, hence no charging, therefore he can not get the data stored.
This kind of service and behaviour of the service team is deplorable. Thery need to reimburse my expenses as well as should be made accountable for damages. Kindly advise what to do next?
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