Fraud Step way service, servers are way to slow. It takes a minute to download the next form.
Complain ID : JGJN031960 18
Service Complaint
Complaint Date : May 24, 2018
- State : Maharashtra
- City : Mumbai
- Address: 104-C, Sai Vaishnavi CHSL, Draksha Baug, Bhandup(w) , Mumbai-400078
I had registered with this so called Stepway servvice. where this lady and man named vandana yadav and rohit patel told me that t takes around 4 min to fill a particular form. I already told them that I'm working with a mnc and i can not work more than 4 hrs daily. Still the lady vandana told that it wont take more than 4 hrs to complete 167 forms daily. which is nearly to impossible.
servers are way to slow. It takes a minute to download the next form.
raised so many queries on the helpline and all went unanswered. Now no use of contacting me for any system related issue as I don't intend to work any further and asked for refund.
however, now they have come with the below reply.
Dear Freelancer,
First of all our form doesn’t take 1 minute to load and we can show you the same online and usually form takes 2-3 minutes to get filled for every other freelancer. You can also divide your work in order to complete the daily target.
Secondly you mentioned that helpline queries are unanswered. Kindly check the portal every queries has been answered. It takes 2 hours for the reply.
As per the contract you have signed, refund is possible on monthly basis with every complete submission. There is no clause for the cancellation between the tenure of the contract.
With due request from Mr Abhay and Mr Rohit we have forwarded your request for cancellation to our director panel. Once they will approve the request we will initiate with your refund.
I was told i will get the refund. now when i shhowed them this consumer complaints they are saying that it is just to misslead people.
Please take a strict action.
Vandana - 7506148877
rohit - 8879748605
add - off no -817, 8th flr
nirmal corporate center
near nirmal lifestyle
lbs marg
mulund west
mumbai - 400080
servers are way to slow. It takes a minute to download the next form.
raised so many queries on the helpline and all went unanswered. Now no use of contacting me for any system related issue as I don't intend to work any further and asked for refund.
however, now they have come with the below reply.
Dear Freelancer,
First of all our form doesn’t take 1 minute to load and we can show you the same online and usually form takes 2-3 minutes to get filled for every other freelancer. You can also divide your work in order to complete the daily target.
Secondly you mentioned that helpline queries are unanswered. Kindly check the portal every queries has been answered. It takes 2 hours for the reply.
As per the contract you have signed, refund is possible on monthly basis with every complete submission. There is no clause for the cancellation between the tenure of the contract.
With due request from Mr Abhay and Mr Rohit we have forwarded your request for cancellation to our director panel. Once they will approve the request we will initiate with your refund.
I was told i will get the refund. now when i shhowed them this consumer complaints they are saying that it is just to misslead people.
Please take a strict action.
Vandana - 7506148877
rohit - 8879748605
add - off no -817, 8th flr
nirmal corporate center
near nirmal lifestyle
lbs marg
mulund west
mumbai - 400080
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