Kent RO water tank damaged by service person

Complain ID : JGJN019817   28  

RO Water Complaint  Complaint Date : June 6, 2016
I am a Kent RO Grand+ user from 23.02.12. Machine Serial no is KR120106221. I have complaint against the service provider in Kolkata " M/s ALEX Home Appliances".

From the date of purchase the machine was under the full AMC of M/s "ALEX Home appliances". 23.02.12-22.02.13 under Warranty, 28.02.13-29.03.16 under ALEX Home appliances(renewed 3 times worth Rs.4200, 4500, and 4600 respectively).They also forced us to buy external iron filters for Rs 1190 and we had no choice but to accept. Before 29.03.2016 their service person visited for cleaning and have damaged one of the water tank hanging arrangement(moulded at the backside of water tank). Now the unit was resting on single support which also cracked due to weight of water.
Now they are demanding rs 1750 for replacing the tank which was damaged entirely due to the carelessness of the service guy.
On contacting the service manager of alex he is forcing the same on us. If the tap or other parts would have damaged we are ready to pay because we are regularly using it. But if the tank support is broken then it is either due any manufacturing defect or damaged by the service engineer only because he is the only guy dismantling the unit for service. Moreover the service manager is very rough in behavoiur and treating the customers very badly.
Several phone calls and discussions done with the local service provider and also informed customer care of Kent but everybody is trying to make us pay for their mistake.
Ultimately I am unable to renew the AMC as this matter cannot be solved since a month.
Please help to arrange the replacement of the tank FOC from kent.

Reply Now Contact Share

Related complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Consumer's reply and reviews

    It's entertains complaints where the value of goods or services paid as consideration does not exceed rupees one crore.

    Faridabad jal nigam

    Ashwani

    May 11, 2024

    Please maintain time table

    KUMAR SHUBHAM

    May 11, 2024

    Pls sir help me

    Shubham kumar

    May 10, 2024

    Hr Anita sharma and hr abhilash pandey And hr soniya Sharma and hr Aditya Sharma... Ye sab fraud h in logo ka mai number v mention kr rha hu 8058868144(Hr Aditya sharma) 7297035660( Hr Anita sharma) 8529172841(Hr soniya Sharma) 7726917558( airport ca...

    Shubham kumar

    May 10, 2024

    Dear Partner/Associate, We are accredited mandate to a renowned provider for bank instruments; BGs | SBLCs | LCs | DLCs ET AL for lease and sale, Issuance by HSBC Bank Oman, Barclays Bank London , Deutsche Bank, BNP Paribas, & AAA Rated Banks in ...

    Chayan Savangsri

    May 10, 2024

    2nd choach from BB end 50% fans are not working... Date:- 09/05/2024 Time :- 13:48 from Khopoli Stn Train no.:- 95008-C

    Rohan Shedge

    May 9, 2024

    i purchased item from Fatma merchant Mumbai and gpayed. now more than 2 months she is not giving tracking details how can i file a case againt her?

    Fathima Shazna

    May 8, 2024

    This game is froud and Only computer rises only lose of money and life and recharge and withdraw all most froud not refund this game plz uninstall this game Ye game sirf logo ko lut ne ke liye banaya gaya he or isme logo hamesh nukshan hi karte he is...

    Teen patti gold

    May 7, 2024

    Driver talk to phone during driving in midnight driving with one hand on jamnagar baroda route

    Rajesh Singh

    May 7, 2024

    सर, मी 2011 मध्ये आपल्या विद्यापीठात बीए तृतीय वर्ष याची परीक्षा नांदेड येथे दिली होती. पण त्या परीक्षेत मी लेखी परीक्षेमध्ये पास असून मला प्रात्यक्षिक परीक्षेत नापास करण्यात आले होते . परंतु माझ्या काही शारीरिक कारणास्तव मी पुन्हा परीक्षा देऊ शकलो न...

    Dnyanoba more

    May 4, 2024