Tactful supression of mandatory additional payments beyond room charges
Complain ID : JGJN015732 46
Restaurant Complaint
Complaint Date : January 18, 2016
I had booked 2 rooms for 31st December , 2015 for myself and family at Welcome Heritage Balsamand Lake Palace Hotel at Jodhpur, Rajasthan through Goibibo vide reference number HTL9T6CMDF.
I had made a 100% payment of Rs 16,105 /- ( Rupees Sixteen thousand one hundred five only ) towards room charges in advance to M/s Goibibo .
On 1st January , 2016 when I went to check out they forced me to pay and additional amount of Rs 25,224/- , on account of mandatory banquet charges for 31st December , 2015 mandatory Gala Dinner charges @ Rs 6200/- appx per person . ( Hotel Bill ref. no. 2179 , bill date : 01/01/2016.)
I had not asked for this services nor had I intended to be a part of this event .On enquiring as to why I had to pay the amount they showed me a clause at the fag end of a 2 page voucher stating that this is a mandatory charge per person .
My submission is that in the first place such mandatory charges cannot be imposed on a guest against his / her intent and secondly such huge payable amount should be mentioned right at the beginning in bold rather than deliberately trying to make the customer overlook the same and mentioning it at the end .
As a result of this huge unforeseen expenses, I had to cut short many plans during my ensuing visit to Jaisalmer on the 1st & 2nd & 3rd of January , 2016.
I want a refund of the amount and also a probe into such customer unfriendly , unethical nexus between the Hotel authorities & Goibibo .
regards
Abhijit Ghosh,
Ahmedabad.
Contact no: 9832019500
I had made a 100% payment of Rs 16,105 /- ( Rupees Sixteen thousand one hundred five only ) towards room charges in advance to M/s Goibibo .
On 1st January , 2016 when I went to check out they forced me to pay and additional amount of Rs 25,224/- , on account of mandatory banquet charges for 31st December , 2015 mandatory Gala Dinner charges @ Rs 6200/- appx per person . ( Hotel Bill ref. no. 2179 , bill date : 01/01/2016.)
I had not asked for this services nor had I intended to be a part of this event .On enquiring as to why I had to pay the amount they showed me a clause at the fag end of a 2 page voucher stating that this is a mandatory charge per person .
My submission is that in the first place such mandatory charges cannot be imposed on a guest against his / her intent and secondly such huge payable amount should be mentioned right at the beginning in bold rather than deliberately trying to make the customer overlook the same and mentioning it at the end .
As a result of this huge unforeseen expenses, I had to cut short many plans during my ensuing visit to Jaisalmer on the 1st & 2nd & 3rd of January , 2016.
I want a refund of the amount and also a probe into such customer unfriendly , unethical nexus between the Hotel authorities & Goibibo .
regards
Abhijit Ghosh,
Ahmedabad.
Contact no: 9832019500
Related complaints
-
Scam of Selling Food container and Carry Pouch at higher price by Bangalore ThindieRaj Singh / Restaurant Complaint / April 7, 2024 / Bangalore / KarnatakaDear Sir/ Madam, I had bought Dosa & Idli separately in two different timings for parcel, bill is attached for reference. When i asked restaurant cashier that i don't need carry pouch and you can put in single pouch which i have already bought wi... -
Deemand Extra Bill Amount Rs 50%SUNIL RATHOD / Restaurant Complaint / March 27, 2024 / Parbhani / MaharashtraToday I wiil Sit In Hotel Rahul Bar For Drink Beer i have order 1 Tuborge Strong Beer Price printed On bottle Rs 220 But After Hotel Onwer Create bill amount Rs 310 means Rs 90 Extra Bill He given To me And restaurants Is Non AC they are doing fraud ... -
Cockroach Found in Paneer BiryaniAkancha Sinha / Restaurant Complaint / February 8, 2024 / Gurgaon / HaryanaI ordered Paneer Biryani from Bikkgane Biryani restaurant outlet Sector 23, Huda Market, Gurgaon through Zomato ( Order Id#5555187504 ). After eating half of biryani i realised that there was a cockroach in it. I complained about it to restaurant but... -
Taking vat amount without showing vat numberAnonymous / Restaurant Complaint / January 19, 2024 / Mumbai / MaharashtraTaking vat amount without showing vat number . Dear sir/ madam this restaurant is located Mumbai Bhandup west area they are taking extra amount without showing vat number on Bill. I am attaching bill copy please go through on it. -
I ordered veg but get non veg in returnSarvesh mishra / Restaurant Complaint / November 17, 2023 / South Delhi / DelhiMy name is sarvesh mishra , I went to a restaurant today and I asked about veg and non veg food as I am pure vegetarian , after confirming about hygiene of containers in which they cook , i was assured about hygiene, then I ordered veg garlic noodle ...
-
Found Cockroach in Food at ADITRI VEG RESTAURANTDarshan Taori / Restaurant Complaint / October 25, 2023 / Pune / MaharashtraWe went to Aditri Veg Restaurant, Kothrud, Pune. There we found cockroaches in our food and hotel staff were not responding.
Service issue | Complaint | Query | Feedback | Suggestion | Reply