Complaint about Defective Kelvinator Refrigerator not replaced
Complain ID : JGJN023423 53
Refrigerator Complaint
Complaint Date : October 19, 2016
- State : Delhi
- Address: 11/155, 1st Floor, Malviya Nagar, Delhi-110053
Dear Sir,
I had purchased Kelvinator Refrigerator dated 24th December 2015 from Shop Clues online. It stops working in the month of September 2016 and I raised a complaint in the Customer Care Dated 12th September 2016 under Ref No: DEL1209160003.
After several reminder and follow up email, I am just giving time and no solution. As a final email I wrote to the concerned person and Customer Care that I will be filling a complaint and thereby I received a call from the concerned authority
that order has been approved and product will be replaced on 6th October 2016. I waited for 10 more days to get some solution, however I had not received any confirmation from the company or Service Center. Again I called on 18th October but I could not received any satisfactory answer.
I am facing lot of problem and family distress because of this. My family is totally depressed since we are both working and we have to plan our food in the night to have it in the morning as we both are working. Because of defective Refrigerator we could not store any food items and this leads to some imbalance. I have written to the Company that I will be buying a new Refrigerator and compensate me by the amount. I request you to please look into the matter and provide some solution.
Regards,
Deepak Kumar
Mobile No: 09560387488
City: Delhi
Company Name: Kelvinator
Service Center Name: VG Service
Contact Person Name: Rahul Kumar (Area Service Incharge)
Contact Number: 07065022626
I had purchased Kelvinator Refrigerator dated 24th December 2015 from Shop Clues online. It stops working in the month of September 2016 and I raised a complaint in the Customer Care Dated 12th September 2016 under Ref No: DEL1209160003.
After several reminder and follow up email, I am just giving time and no solution. As a final email I wrote to the concerned person and Customer Care that I will be filling a complaint and thereby I received a call from the concerned authority
that order has been approved and product will be replaced on 6th October 2016. I waited for 10 more days to get some solution, however I had not received any confirmation from the company or Service Center. Again I called on 18th October but I could not received any satisfactory answer.
I am facing lot of problem and family distress because of this. My family is totally depressed since we are both working and we have to plan our food in the night to have it in the morning as we both are working. Because of defective Refrigerator we could not store any food items and this leads to some imbalance. I have written to the Company that I will be buying a new Refrigerator and compensate me by the amount. I request you to please look into the matter and provide some solution.
Regards,
Deepak Kumar
Mobile No: 09560387488
City: Delhi
Company Name: Kelvinator
Service Center Name: VG Service
Contact Person Name: Rahul Kumar (Area Service Incharge)
Contact Number: 07065022626
Related complaints
-
REFRIGERATOR NOT WORKINGRATAN RANA / Refrigerator Complaint / February 21, 2024 / Jamshedpur / JharkhandName -RATAN RANA VILLAGE-KENWLA POST -BAHARAGORA DIST-EAST SINGHBUM JHARKHAND PIN-832101 MOBILE NO-9955129125 9801171659 -
REFRIGERATOR NOT WORKINGBISWJIT BERA / Refrigerator Complaint / December 24, 2023 / Jamshedpur / JharkhandNAME-BISWJIT BERA VILLAGE-JAMSOLA POST-BAHARAGORA DIST-EAST SINGHBUM STATE-JHARKHAND PIN-832101
-
LG Refrigerator not getting cool after 2 months of purchasingFyzia Shaik / Refrigerator Complaint / July 14, 2023 / Gudur / Andhra PradeshWe bought LG double door Refrigerator in Khushal Electronics, Gudur, Nellore, AP. The Fridge is not getting cool and there is no response from the shop from the last 4 weeks. Hence raising a complaint.
-
Refrigerator cooling is not workingP pavankumar / Refrigerator Complaint / June 16, 2023 / Vizianagaram / Andhra PradeshFridge is not cooling and light is working
-
Freezer unable to coolSanyam Surana / Refrigerator Complaint / April 20, 2023 / Surat / GujaratComplaint no. 2375597369 The complaint was registered yesterday but no action has been taken till now. Our freezer is unable to keep ice in frozen state. We humbly request to process this complaint and rectify the issue with our refrigerator.
-
Cooling function is not workingKashish anand / Refrigerator Complaint / April 15, 2023 / Kapurthala / PunjabI bought a refrigerator from your company There is problem in above section. Things are not getting cold. Please repair it as soon as possible.
Service issue | Complaint | Query | Feedback | Suggestion | Reply