UTS Mobile phone is not working

Complain ID : JGJN031270   36   Complaint's Reply

Railway Complaint  Complaint Date : March 28, 2018
Due to an issue, my mobile phone is not working and in my new mobile phone I am unable to fetch UTS Ticket details. So I Logged into the UTS Website and when I click on Handset Change Request, it says "Cannot process this request for IMEI and need to wait for a day since tickets are already loaded in the old mobile".

Who has created this app? Is this way of evaluating an app for public usage purpose. Or it should be mentioned in the GUIDELINES. Update this feature with OTP to change mobile phone immediately.

Also, Railway TTR must have a device to recognize the LIVE TICKETS through mobile phone number. Because, if my mobile goes off due to power drain. Then, I should tell my mobile number to TTR to check the status of the ticket through device. But this facility is not available. This is Digital India, Digitally Digitalization system.
Complaint Against / To: UTS Mobile Ticketing

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