Homeshop18.com Non-Receipt of Order # 1025411447
Complain ID : JGJN033702 25
- State : Maharashtra
- City : Mumbai
- Address: 1/71, Dindoshi Darshan Shivdham Complex, Gen AK Vaidya Marg, Malad East 400097
i have been to run Pillar to post made endless calls to your contact center,
however i am just getting standard answer that my order delivery issue is been looked into and will be reverted to.
Let me inform you about the sequence of events,
i placed an order(prepaid) on homeshop18, order #: 1025411447 on 22nd Aug,
Post that I receive a call from your courier partner, infact what they did was gave a "missed call" on 29th Aug, (7days post order date)
to which i reverted back, the guy said it will be delivered tomorrow i.e thursday(30th Aug), to my surprise i got an sms saying my order is rescheduled as per my request.
quite shocking since i never asked for any reschedule, next day(31st Aug) i receive a call from homeshop18 stating that the order will be delivered in next 2 days.
the same day 31st Aug i receive an sms on 21:37hrs stating that my order is delivered, which i quite shocking since i didnt receive it at all.
However i reached out to your call center, who after much haggling, gave me a direct line no, and promised resolution in next 3-4 days, now we are on 5th Sep'18 and your contact center agent still instead of resolving my problem are simple juggling me with fake commitments
some one was infact supposed to call me y'day evening with an update ,however didnt adhere to her commitment,
its me who is calling your call center up asking the status, infact i also wrote an email, since they were unwilling to share a timeline with me, more so they said " if you
want us to write an email, you will have to escalate on email 1st", which i did just to follow ur protocol.
Your agent said she will revert to my email within today evening however to my surprise has not written back.
Hope you would look in to my problem and resolve it once and for all.
Appreciate your involvement, quite frankly i am skeptical about ordering prepaid from homeshop18.
thx
Arun
9686030891
Related complaints
-
Payment done BY CREDIT CARD but item sent with CASH ON DILEVERY MODEDARASING R SOLANKE / Online Order Complaint / August 25, 2018 / Amravati / Maharashtradear sir my placed order Order DS1798 have not received. pls do the needful. I have made mypayment by credit card through PayUmoney as per following details... courier demandinG Cash On Delivery pls rectify the problem... Payment Details Merchant Det...
-
Charged more then MRP, order for Biotique Bio Basil and Parsley Revitalizing Body SoapAtul Ranjan / Online Order Complaint / August 23, 2018 / Pune / MaharashtraI placed an order for Biotique Bio Basil and Parsley Revitalizing Body Soap, 75g - Pack of 3 For which the price mentioned was of Rs 265/- on their website & on delivery when i opened the pack to see MRP printed on soap box is Rs 140/- - So they ...
-
Order Cancelled without my permission - Carrier 1.5 Ton Inverter 5 StarAmit Kolte / Online Order Complaint / August 8, 2018 / Pune / MaharashtraI had ordered "Carrier 1.5 Ton Inverter 5 Star (BEE Rating 2018) EMPERIA PRO 5i CAI18EP5C8F0 Copper Split AC(White)" Price: ₹33725.00 But They Cancelled this order without me requesting, arguing that they don't have the stock. where my order and paym...
-
Swiggy Money deducted but no delivery made a payment of 1115 through paytm.meeta dutta / Online Order Complaint / August 6, 2018 / Pune / MaharashtraDear Sir / Madam, its a week now that I ordered from swiggy for an amount of 1115 and made a payment of 1115 through paytm. my money got deducted but the delivery never happened. I have all my statements of paytm and a confirmation from paytm that th...
-
Exchange mobile not pickuped even after 10 complaints given to paytm customer careMahesh Shelke / Online Order Complaint / July 12, 2018 / Pune / MaharashtraPaytm did not pickup my return product (mobile). I'm given false statements of giving wrong IMEI number, which is wrong. I had also shared images for IMEI number. I was supposed to get cash back of RS 4500 against this exchange of old mobile. Paytm O...
-
Transaction Dispute, I made a transaction of 14,999 on 30 th may For Red mi note 5 pro to FlipkartTanvi Pradeep Sawant / Online Order Complaint / July 7, 2018 / Thane / MaharashtraI made a transaction of 14,999 on 30 th may For Red mi note 5 pro to Flipkart and the money was debited from my account,but the transaction failed and i was been told the amount will be refunded in 8 business days,then was told it will be refunded in...
Service issue | Complaint | Query | Feedback | Suggestion | Reply