Delivered an empty box of rockerz 255 pro + and refusing for refund
Complain ID : JGJN062875 81
Online Order Complaint
Complaint Date : June 22, 2023
I Ordered 2 products from boat company on 22 may 2023 in which my one product (boat rockerz 255 pro +) was missing . They just delivered an empty box of rockerz . Product was delivered on 24 may 2023 . On same day I send complaint to boat company about this . I send them all pictures of products so many times . They asked me to wait for 24 to 48 hours . Their 24 hours never come . I always mail and call on customer care they said same thing that their team is working on this case . At 31 may 2023 they closed my case by saying that the shipment was in intact condition and they take action according to their company guidlines and policy . I again call them and the same process repeat . they close my case 7 to 8 times . And now its going to about one month and today they again closed the case by saying same thing . I dont understand what's their company guidelines.
I thing their guidelines is to take money of customers . And delivered them empty boxes . And when customer complain about service then make false consolation and waste their time and at the end close their case by saying shipment was in intact condition . When i aksed from them if shipment was in intact condition then how is the product missing from the box ? Why the box is empty ? Then they do not respond just say one thing that their so called logistic team is working on the case .
Its about 1 month but their team is not able to solve this case . And when i was asked for my refund they refused to give It .
They don't value the money and time of customers .they are not providing any services just doing fraud with customers . They do only one thing , making fake apologise , but never solve your issue. Their customer care service is worst , they put your call on hold for hours .
boat service is terrible . If you value your money and time and don't want to fall into the trap of fraud service then stop buying product from boat company .
Boat company Stop doing fraud with customers . You never understand how a person earn money . You don't value the money and time of your customers . Product is missing from your end . You don't hire loyal employs . You send empty box . So why I suffer so much ?
You have taken my money as well as my product and refuse to give my refund also . Why are you doing injustice with your customers .
I want my refund from boat comapny .
I thing their guidelines is to take money of customers . And delivered them empty boxes . And when customer complain about service then make false consolation and waste their time and at the end close their case by saying shipment was in intact condition . When i aksed from them if shipment was in intact condition then how is the product missing from the box ? Why the box is empty ? Then they do not respond just say one thing that their so called logistic team is working on the case .
Its about 1 month but their team is not able to solve this case . And when i was asked for my refund they refused to give It .
They don't value the money and time of customers .they are not providing any services just doing fraud with customers . They do only one thing , making fake apologise , but never solve your issue. Their customer care service is worst , they put your call on hold for hours .
boat service is terrible . If you value your money and time and don't want to fall into the trap of fraud service then stop buying product from boat company .
Boat company Stop doing fraud with customers . You never understand how a person earn money . You don't value the money and time of your customers . Product is missing from your end . You don't hire loyal employs . You send empty box . So why I suffer so much ?
You have taken my money as well as my product and refuse to give my refund also . Why are you doing injustice with your customers .
I want my refund from boat comapny .
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