Rustorange a poorly managed online business, made an online purchase of Rs.3190

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Jago Grahak Jago Complain ID : JGJN028002   92   Complaint's Reply

Online Fraud Complaint  Complaint Date : July 21, 2017

Complaint Against / To : Rustorange

I made an online purchase of Rs.3190 from a website named Rustorange for the first time on 9th June, 2017(a Noida based business : order#128031 supposed to be delivered in 15-20 days time. I received a part of the order on 27th June,2016.But the other item of Rs.1495 is yet to be delivered. Repeatedly mailed them regarding the delay and subsequent refund in case they are unable to deliver. They requested (via email on 10th July)for another 5-7 days for shipping, which I agreed to (via email on 12th July).I again mailed them on the 6th day from 12th July to know if they have shipped. No reply since 18th July. Suddenly stopped replying to mails.

There is no other way to contact them. This is completely unprofessional. It is a very poorly managed business. It is a pre-paid order. I am unable to understand how to get back my hard-earned money.

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Rustorange a poorly managed online business, made an online purchase of Rs.3190

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Reviewed Item : Online Fraud Complaint
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