No solution given after visiting 5 times in Samsung service center
Complain ID : JGJN056255 76
Mobile Complaint
Complaint Date : January 6, 2022
- State : Jharkhand
- City : Jamshedpur
- Address: N08/04, Kharangajhar Market,telco Colony
I bought a Samsung M21 2021 edition hand set through Amazon.(Bill attached) on 14th Sep,2021.
After using about one month I have faced a problem regarding connectivity issue where mobile’s Bluetooth ,Wi-Fi and Hotspot was not working(not enable) and in that time mobile was getting hanged and slow condition.
In next day (last week of October) I went my nearest service centre and they updated the phone software and return the phone to me within half an hour.
But after using 7 days I faced the same problem and I went to service centre in 11th Nov,2021 and they asked me that my phone is required to change mother board and they collect my mobile and return to me after 15 days.
But when I am using the phone after set up within 5 days of using the same problem faced by me and on 1st December I visit the service centre and the again submitted my phone. After that I talk with customer care helpline and they arrange a call back from Samsung Head office. One day letter I received a call from Samsung head office ( Mr.Surender Kumar) and I briefly describe regarding the issue I am facing with my phone and he asked me to wait for 2 days for update.
On 6th December Mr.Surender Kumar called me and asked my phone is now repaired by the service centre and requesting to collect the phone from service centre. I told him that “I am facing the same problem in several time I want to written confirmation that hand set is permanently repaired and if the same issue faced by me in next time Samsung will replace with new mobile” but he decline my demand and asked to collect the phone and told he has not any authorisation to future commitment.
Then the same problem was faced on 24th Dec and 6th Jan 2022 Mr.Surender Kumar called me and asked to collect the phone as there is no problem found in phone
As a customer I have been harassed by Samsung service department and they are not ready to fulfil my demand.
Requesting to you kindly replace my mobile as I have been faced the same problem within two months.
Data regarding Phone & issue:
Phone model name- Samsung M21 2021 edition
Phone sl.no- SM-M215GLBHINS
IMEI no 1- 355941451246942
IMEI no 2- 358557181246940
2nd time service request no – 4336397072 (11.11.21)
3rd time service request no – 4337647049 (01.12.21)
NCH Docket no -3143377
Service centre name & address:
Samsung Mobile Authorised service centre (Superior Service).
Near Howrah bridge ,Sakchi , Jamshedpur
No- 0002371177
After using about one month I have faced a problem regarding connectivity issue where mobile’s Bluetooth ,Wi-Fi and Hotspot was not working(not enable) and in that time mobile was getting hanged and slow condition.
In next day (last week of October) I went my nearest service centre and they updated the phone software and return the phone to me within half an hour.
But after using 7 days I faced the same problem and I went to service centre in 11th Nov,2021 and they asked me that my phone is required to change mother board and they collect my mobile and return to me after 15 days.
But when I am using the phone after set up within 5 days of using the same problem faced by me and on 1st December I visit the service centre and the again submitted my phone. After that I talk with customer care helpline and they arrange a call back from Samsung Head office. One day letter I received a call from Samsung head office ( Mr.Surender Kumar) and I briefly describe regarding the issue I am facing with my phone and he asked me to wait for 2 days for update.
On 6th December Mr.Surender Kumar called me and asked my phone is now repaired by the service centre and requesting to collect the phone from service centre. I told him that “I am facing the same problem in several time I want to written confirmation that hand set is permanently repaired and if the same issue faced by me in next time Samsung will replace with new mobile” but he decline my demand and asked to collect the phone and told he has not any authorisation to future commitment.
Then the same problem was faced on 24th Dec and 6th Jan 2022 Mr.Surender Kumar called me and asked to collect the phone as there is no problem found in phone
As a customer I have been harassed by Samsung service department and they are not ready to fulfil my demand.
Requesting to you kindly replace my mobile as I have been faced the same problem within two months.
Data regarding Phone & issue:
Phone model name- Samsung M21 2021 edition
Phone sl.no- SM-M215GLBHINS
IMEI no 1- 355941451246942
IMEI no 2- 358557181246940
2nd time service request no – 4336397072 (11.11.21)
3rd time service request no – 4337647049 (01.12.21)
NCH Docket no -3143377
Service centre name & address:
Samsung Mobile Authorised service centre (Superior Service).
Near Howrah bridge ,Sakchi , Jamshedpur
No- 0002371177
Related complaints
-
In the lure of giving Samsung J5 mobileMD RIZWAN / Mobile Complaint / June 15, 2021 / Madhupur / Jharkhandi beg to state that i belong to madhupur-deoghar jharkhand. at the date of 29 sept 2016 at 3.30 pm from this mob no-8287714418 i had recieve call from this num then someone spoke to me and tell me that you have selected to get a samsung mobile at the... -
Five Hundred Extra Chagrge lene aur Coustmer ke sath misbehave karnaNeelam Devi / Mobile Complaint / May 30, 2020 / Mango / JharkhandSir, Mai aaj itel compony ka moble liya hu jiska Price Box mai 1,095 Likha hai Shopkeeper ne humse extra charge kar total 1,300 liya jab mai bola ki itna charge q liye to bola lena hai lo nahi to Bhago aur bola wapsh bhi nahi hoga... But net mai chek...
-
Samsung j2 batteryManta Kumari / Mobile Complaint / May 20, 2020 / Hazaribag / JharkhandI have to need a battery. Because battery has been dead.
-
My 10or device cannot work but my problem is not solution many time contact 10or care but not resolvRajesh Kumar Gupta / Mobile Complaint / December 16, 2018 / Rajmahal / JharkhandMy 10or device cannot work but my problem is not solution many time contact 10or care but not resolve.my device is in wartenty.
-
DELAY SERVICE, I submited my mobile to DHANBAD (JHARKHAND) service centre "MOBILE WORLD"Santanu Das / Mobile Complaint / December 12, 2018 / Dhanbad / JharkhandDear sir , I submited my mobile to DHANBAD (JHARKHAND) service centre "MOBILE WORLD" (MOBILE NO. 8987420005) on date of 20/11/2018 for problem BATTEERY NOT BACKUP but till that time they can't solved this problem. I have no other mobile to use and fo...
-
Amount Debited, Google Tez app customer care number.Rahul Kumar / Mobile Complaint / December 2, 2018 / Dumka / JharkhandGoogle Tez app customer care number. My transfer rs 2500 but amount debited and no risib money my friend. Plz refund my money back to my bank account please sir.
Service issue | Complaint | Query | Feedback | Suggestion | Reply