Complaint against Syska Gadget secure insurance company because mobile not received
Complain ID : JGJN023531 26
Mobile Complaint
Complaint Date : October 23, 2016
Dear sir,
Kindly consider this as my complaint against Syska Gadget secure insurance company because my phone is in their possession from the last two and a half months and despite my many multiple follow ups they are not returning my phone to me. I have called to their helpline, written to their customer care many times but still my phone has not been returned to me and no proper response has been given. I have also asked them to connect my call to their senior person in-charge but they put my call on hold for very long and then disconnect my call at that time. So I am writing to you with a hope that you will help me and take legal strict action against the company. This company seems to be a fraud company.
For your reference I am putting down more details related to my case:
Purchased HTC handset (model: Desire 826, IMEI no.: 359632060112304 ) on 11/10/2015 with an insurance cover of INR 1200. This insurance provider is Syska Gadget Secure.
I handed over my handset to Syska Gadget Secure (located at 521, Udyog Vihar, Phase V, Gurgaon) on 10/08/2016 and my CIN number given by Syska regarding my complaint is 1607154265.
Its been more than two and a half months and till date they have not returned my phone.
HTC company has sent me a SMS on 21/10/2016 confirming that my mobile handset has been delivered to Syska office at Gurgaon.
After HTC's confirmation I called up Syska Gadget Secure customer team to find out when should I visit to collect my HTC mobile. In response the customer care agent told me that they have not received the mobile and it is still under process.
I am a architect student and my 90% of study work/ project work is facilitated through my phone. So now you will be able to understand my sorrow and problems that I have been facing.
I request you to take such strict legal actions against this company that they are penalized for harassing consumers like this.
Kindly consider this as my complaint against Syska Gadget secure insurance company because my phone is in their possession from the last two and a half months and despite my many multiple follow ups they are not returning my phone to me. I have called to their helpline, written to their customer care many times but still my phone has not been returned to me and no proper response has been given. I have also asked them to connect my call to their senior person in-charge but they put my call on hold for very long and then disconnect my call at that time. So I am writing to you with a hope that you will help me and take legal strict action against the company. This company seems to be a fraud company.
For your reference I am putting down more details related to my case:
Purchased HTC handset (model: Desire 826, IMEI no.: 359632060112304 ) on 11/10/2015 with an insurance cover of INR 1200. This insurance provider is Syska Gadget Secure.
I handed over my handset to Syska Gadget Secure (located at 521, Udyog Vihar, Phase V, Gurgaon) on 10/08/2016 and my CIN number given by Syska regarding my complaint is 1607154265.
Its been more than two and a half months and till date they have not returned my phone.
HTC company has sent me a SMS on 21/10/2016 confirming that my mobile handset has been delivered to Syska office at Gurgaon.
After HTC's confirmation I called up Syska Gadget Secure customer team to find out when should I visit to collect my HTC mobile. In response the customer care agent told me that they have not received the mobile and it is still under process.
I am a architect student and my 90% of study work/ project work is facilitated through my phone. So now you will be able to understand my sorrow and problems that I have been facing.
I request you to take such strict legal actions against this company that they are penalized for harassing consumers like this.
Related complaints
-
Complaint against Airtel for Wrong bill charged for Airtel Mobile NumberHarish / Mobile Complaint / October 18, 2016 / Faridabad / HaryanaDear Sir, I was using the Airtel No. 9560598904, 4 - month ago they charged on Rs.500/ for data service while I had not uses the same, As I had taken the plan of 299 in which 1.6 GB data plan was available. I never uses more than this. So I did sever... -
Complaint Regarding Received damage handset Redmi 3S Prime Gold 32 G Model from XIAOMIManish Sharma / Mobile Complaint / October 12, 2016 / Hisar / HaryanaDear Sir/Madam, We would like to inform that we have purchase a Redmi 3S Prime Gold 32 G Model phone form direct online in authorized web site of redmi company against Inv. No.1474518954683376613 dt 22-09-2016 order No.5160921387860475 with Amount 89...
-
Facing issue with samsung Ambey Communication service center,faridabad Nh-5Gunjan Bhatia / Mobile Complaint / August 30, 2016 / Faridabad / HaryanaSpeaker is not Working,getting very Low voice, one of the Executive of service center told it will get repaired within two days, but after two days,when i visited he said the part is not in stock. then i am following customer care some are saying it ...
-
Mobile No not working file are attachedvivek kumar sharma / Mobile Complaint / August 19, 2016 / Rewari / Haryanafile are attached
-
Complain against Lenovo mobile, my mobile k3 last 20 day in service center hisarSANDEEP / Mobile Complaint / August 19, 2016 / Hisar / Haryanahi plz help my mobile k3 last 20 day in service center hisar c no SOIN0231461608190004 VERY BED SERVICE
-
POOR SERVICES OF RELIANCE GSM, I WAS USEING POST PAID TATA DOCOMOLOKESH KUMAR / Mobile Complaint / August 1, 2016 / Rewari / HaryanaABOUT 15 DAYS AGO THE RELIANCE MARKETING PERSON MADE ME TO CONVERT THE MY POST PAID TATA DOCOMO 9215596264 NUMBER IN Reliance GSM WITH PLAN FREE DATA, FREE ROAMING, FREE CALLING PACK. BUT WHERE I AM WORKING (AMITY UNIVERSITY PANCHGAON, MANESAR , GURG...
Service issue | Complaint | Query | Feedback | Suggestion | Reply