Received laptop with wrong configuration but reverse pickup and refund
Complain ID : JGJN016288 39 Complaint's Reply
Laptop Complaint
Complaint Date : March 4, 2016
Order ID: 11770654255 (1 Item) A return / replace request is under process (Ticket Id: 19872823)
Hi,
I have received Item Ordered on 23rd Feb 2016. But due to wrong configuration in item I h ave cancel this order on same date immediately.
Processor of ordered item is : i5-5200U and I received pc with CPU Core i55250U which is totally mismatch.
Already today is 10th Day no body is picking my parcel. I can't keep this product in my office more then week.
This is not fair treatment. I want to buy this laptop at the earliest. Daily I have to ring help line and same reply it will be replaced within 48 hours.
I have already mail to :
info@snapdeal.com, Help@snapdeal.com, Kunal.bahl@snapdeal.com
But till today no reply is their.
On Monday 29th Feb 2016. technical person come to my office and check the product. He also realize mistake of Wrong configuration and give me copy of report.
On 1st March After noon I again call help line, they told me to send scan copy so working will be faster. I scan copy of that report and send to them.
On 2nd March just before half an hour I call they told me our team is working on that report.
Now I really can't understand once engineer seal the product after physical verification of laptop and give report that product have wrong configuration. What is next step of again working on this report.
Sir I am now really fed up with commitments.
Today morning when I call your help line no. they told me. Today you will definitely get call from our team that which courier will pickup your parcel.
But today also I am not getting call from them.
Just now when I ask them when I get refund (before half an hour).
They reply :
1. 1st you received call from courier then pickup will be done with in two day after day of call (means 3 days)
2. parcel with rich their by 2 days (2 days again)
3. QC will be done from their them (2 to 3 days) (Even after checking from engineer and report of engineer is attached in this mail)
already today 10th days is finished writing at (8.55 pm)
Means 10 + 3 + 2 + 3 + 2 more days (saturday and sunday)
Total 20+ days. (policy is 7 days replacement)
Now it is really harassment by making my life miserable.
My amount is 45900/= not 459/=.
Sir please help me out for getting my refund at the earliest.
Hi,
I have received Item Ordered on 23rd Feb 2016. But due to wrong configuration in item I h ave cancel this order on same date immediately.
Processor of ordered item is : i5-5200U and I received pc with CPU Core i55250U which is totally mismatch.
Already today is 10th Day no body is picking my parcel. I can't keep this product in my office more then week.
This is not fair treatment. I want to buy this laptop at the earliest. Daily I have to ring help line and same reply it will be replaced within 48 hours.
I have already mail to :
info@snapdeal.com, Help@snapdeal.com, Kunal.bahl@snapdeal.com
But till today no reply is their.
On Monday 29th Feb 2016. technical person come to my office and check the product. He also realize mistake of Wrong configuration and give me copy of report.
On 1st March After noon I again call help line, they told me to send scan copy so working will be faster. I scan copy of that report and send to them.
On 2nd March just before half an hour I call they told me our team is working on that report.
Now I really can't understand once engineer seal the product after physical verification of laptop and give report that product have wrong configuration. What is next step of again working on this report.
Sir I am now really fed up with commitments.
Today morning when I call your help line no. they told me. Today you will definitely get call from our team that which courier will pickup your parcel.
But today also I am not getting call from them.
Just now when I ask them when I get refund (before half an hour).
They reply :
1. 1st you received call from courier then pickup will be done with in two day after day of call (means 3 days)
2. parcel with rich their by 2 days (2 days again)
3. QC will be done from their them (2 to 3 days) (Even after checking from engineer and report of engineer is attached in this mail)
already today 10th days is finished writing at (8.55 pm)
Means 10 + 3 + 2 + 3 + 2 more days (saturday and sunday)
Total 20+ days. (policy is 7 days replacement)
Now it is really harassment by making my life miserable.
My amount is 45900/= not 459/=.
Sir please help me out for getting my refund at the earliest.
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by Snapdeal:
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Dear Customer,
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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