Dell Denial of system speaker repair which was under warranty
Complain ID : JGJN032600 28
Laptop Complaint
Complaint Date: July 7, 2018
Modified date: July 8, 2018
The Dell Inc. refused to give me hardware repair support of the speaker of my laptop which was under warranty stating it is not their fault but of a video player application(VLC Media Player) which caused the speakers to damage. It was nowhere written specifically in their T&Cs that we should not install VLC Media Player and I installed it via Microsoft Store which got various applications. If Microsoft keeps the application and dell supports Windows 8 which is a Microsoft product, it makes VLC media player not a 3rd party app. But they continuously refused to me stating they won't give it a repair deliberately delaying it upto the date when my warranty got over. It has cost me a lot of time and work on the laptop that now I hope that you will be just and I hope that Dell Inc take back this product my money be reimbursed. Please look into the situation. I am hereforth attaching the email conversation I had with Dell executives. Please look into this too.
Thanks In Advance
Thanks In Advance
Related complaints
-
Product return and refund complainBhanendra Singh Sengar / Laptop ComplaintOctober 10, 2023 / / Uttar PradeshDear Sir/Mam, I purchased a new laptop (ASUS Vivobook S 15 2022, Intel Core EVO i5-12500H 12th Gen, 15.6-inch (39.62 cms) FHD, Thin & Light Laptop...
-
Product return and refund complainBhanendra Singh Sengar / Laptop ComplaintOctober 10, 2023 / Ghaziabad / Uttar PradeshDear Sir/Mam, I purchased a new laptop (ASUS Vivobook S 15 2022, Intel Core EVO i5-12500H 12th Gen, 15.6-inch (39.62 cms) FHD, Thin & Light Laptop...
-
my case numbar 169305091 my coplain very bad model inspiron 15 3520raghvendra bagri / Laptop ComplaintSeptember 6, 2023 / Amanganj / Madhya Pradeshmere dwara dell laptop kharida gaya tha lene ke badd se paresan hu copny ke dwara bohat bekar tarike se bat kar rhe he me kafi bar complaint kar chuka...
-
My laptop thats purchase on 23/10/2022 are not working properlySatish pandey / Laptop ComplaintJuly 19, 2023 / Faridabad / HaryanaLaptop are going sleep mode and no starting and wi-fy are removed after that restarting than come but after5 minut thats remove again and msg are come...
-
It is not chargingDhirendra sharma / Laptop ComplaintJune 16, 2023 / Tundla / Uttar PradeshScreen does not open
-
Replacement the spectre unitShashikanta Rout / Laptop ComplaintApril 7, 2023 / Hyderabad / TelanganaHi sir, My name is shashikanta , I have purchased a spectre laptop from hp store after one month of purchase laptop getting heavy over heating i can't...
Tickets
Service issue | Complaint | Query | Feedback | Suggestion | Reply