Refund request denied by IRCTC
Complain ID : JGJN020515 29
- State : Uttar Pradesh
- City : Ghaziabad
- Address: F1, Plot No 703
I tried to file TDR through mobile app and it gave me some popped up message (which was not clear as to what it meant) since I didnt got any confirmation prompt from IRCTC I raised this concern timely (well before scheduled departure of train) to your customer support team on call.. and she confirmed me that the "ticket has been cancelled" and she also informed me that I ll get the confirmation of refund amount after 24 hrs. On further query raised on 13th March, IRCTC executive informed me that my cancellation is still in requested state.
With all this info I approached IRCTC to request refund , they denied saying refund cudnt be process as maximum time for TDR filing has expired ignoring the fact that I did applied for TDR by their mobile app and "IRCTC executive" confirmed me with its "status on call" that the request has been taken. Now IRCTC is simply denying to take any ownership of this failed request for which I was never prompted by them infact they are now not even responding to my mails for its resolution even when I supported my stand with valid proofs
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