Nextra Broadband High Speed Internet Service Provider (ISP)
Complain ID : JGJN045904 36
Internet Complaint
Complaint Date : June 20, 2020
- State : Delhi
- City : South Delhi
- Address: Rz-525/23 Tughlakabad Extension
I was Nextra’s customer. This company provide broadband internet services. In May'2019 last, I requested to discontinue broadband service which was accepted by the company and after disconnection, support executive of the company took away router device from my house. As per company policy, if any consumer will discontinue broadband service, they will get back their refund amount which is 1500/. So as per this policy, I will also suppose to get this money within 90days of service disconnection. After 90 days i.e. after July'19, I tried to connect customer care @ number 9212599911 countless time but did not get any positive result. Every time customer care person says "I should wait some time and my concerns have been raised to the concerned department". Now today on 20th June 2020 when I tried again, I got the same response. I also mailed my concern @ nodal@nextraworld.com and @apellate@nextraworld.com in between but again did not get any satisfactory response.
I am not happy the way company is ignoring my security refund amount complaint issue and its replying management system. Now I want to register my complaint with your portal so that I can get back my refund money with adequate compensation so that Nextra never dare to do the same with other customers. Please find my details
Name:- Ankit Mittal
Nextra Customer Id:- 2026817
Registered Mail_Id - ankitmittalmriu@gmail.com
I am not happy the way company is ignoring my security refund amount complaint issue and its replying management system. Now I want to register my complaint with your portal so that I can get back my refund money with adequate compensation so that Nextra never dare to do the same with other customers. Please find my details
Name:- Ankit Mittal
Nextra Customer Id:- 2026817
Registered Mail_Id - ankitmittalmriu@gmail.com
Related complaints
-
No resolution provided despite repeated complaintsNaman Arora / Internet Complaint / April 11, 2020 / North West Delhi / DelhiI paid them the full amount ₹2345 for internet for 50mbps speed and i’m not getting a speed more than 1-2mbps(browsing). Without my knowledge and consent they are closing my complaints and no resolution is provided me sofar. -
Broadband connect not installed after received amountSANJAY BANSOR / Internet Complaint / March 24, 2020 / / DelhiI book the Broadband Internet service on 20/03/2020 at 10:55 am. by paid cash amount of Rs. 1767/-. The person from hathway gave me the time of installation next day (21st march) 11:00 am. But till today (24th March) it is not installed. I have to do...
-
Broadband connect not installed after received amountSANJAY BANSOR / Internet Complaint / March 24, 2020 / South West Delhi / DelhiI book the Broadband Internet service on 20/03/2020 at 10:55 am. by paid cash amount of Rs. 1767/-. The person from hathway gave me the time of installation next day (21st march) 11:00 am. But till today (24th March) it is not installed. I have to do...
-
No response since 7-10 daysSujoy / Internet Complaint / March 12, 2020 / North West Delhi / DelhiSale sarkar ke daamad hai BC MC phone pick nahin karte aur complaints without resolving close kar dete hain... Inko mar mar kar naukri se nikal kyu nahin dete... MTNL Delhi ko bhech kar he manege ye log eek din.
-
NEXTRA BROADBAND COMPLAINT NOT REFUNDED MY SECURITY FEE STILL WAITINGAAKANSHA BHATT / Internet Complaint / October 1, 2019 / Central Delhi / DelhiRespected Sir/Mam, I wanted to draw your attention to the negligence I faced because of your services. I was also one of the customers of your nextra broadband and I feel so neglected as a customer as my queries were not taken so seriously as I thoug...
-
Telling me to buy Static IP, Maine 27th july ko new connection liya thaAtul Singh / Internet Complaint / August 11, 2019 / South Delhi / DelhiMaine 27th july ko new connection liya tha n mainly mai STEAM pe gaming ke liye use krta hu. Mujhe 20 to 30 pings milte the starting ke 10 din but after i consumed 100gb data mujhe 170 pings mil rhe hai aur customer support are telling me to buy stat...
Service issue | Complaint | Query | Feedback | Suggestion | Reply