Undue delay in claim processing bought a mobile phone one plus 3t from amazon.in online
Complain ID : JGJN029561 34
- State : Delhi
- City : North West Delhi
- Address: K-1/2, Model Town-2
As per the insurance policy if the phone gets broken or lost, they will give the claim for the phone.
The screen of my phone got broken on 31/10/2017. I applied for the claim on 1/11/2017.
I did not receive any verification call till 15/11/2017. Then they asked me to upload the required documents for claim which i had already uploaded.
On 16/11/2017, i received a call stating that they need the delivery invoice instead of the invoice sent by amazon, though this invoice had every detail they wanted like IMEI no, invoice date etc.
As I did not have the delivery invoice, they asked me to share the delivery confirmation mail from amazon with them. I happily shared the mail.
I did not get any response from them. on calling them to check the status, they said, they want a mail with the date specified on which the delivery was made.
I had to give into their senseless demand and called amazon customer care to help me out by sending the mail with delivery date mentioned. They happily did and I uploaded on syska website and informed their customer care by call also.
Next 3 days, everyday I called to take the status and they had the same question to me that your case is pending for delivery invoice.
Every time i cleared to them that as per your customer care’s suggestion I have uploaded the mail from amazon as a proof instead of delivery invoice.
Now even after 20 days of applying for the claim, I am clueless when will i get the insurance or will I even get it or not!!
In today’s times, living without your mobile phone even for a day is very difficult and in this case it’s already 20 days!!
I am having the feeling that they are just trying to harass so that i stop following my claim.
i would kindly request you to take an action against them for delay in claim resolution.
Related complaints
-
Calim not approved complaint issue with Royal sundaramAmit / Insurance Complaint / September 8, 2017 / East Delhi / DelhiI have filed Motor claim number PM00479891 (under Policy number MOP3845128000100) on 30th Aug, 2017. But the insurance company is making excuses while approving my claim and showing its dirty face. It is approving only half of the claim and not appro...
-
Deduct my money - I was not activation plan activation i dont want contiune this planMITHUN KUMAR VERMA / Insurance Complaint / August 29, 2017 / East Delhi / DelhiPlease find the attachment screen shot deduct my accont I was not activation plan activation i dont want contiune this plan please cancelled my membership plan an give my refund back my money. iam trying to contact through customer services they are ...
-
Rejection of claim and item missingSwaroop Singh Panwar / Insurance Complaint / August 4, 2017 / East Delhi / DelhiI have submitted my phone for insurance cover to one assist with my one assist Membership Id: 1000881421 and the claim id Service Request # 2142787 they collected my phone on 18th July. Delivery guy took my phone along with the sim tray. I have ask h...
-
BHARAT HEALTHCARE LIMITED POLICY BUY RS. 11990/- last 28 june-2017.VIKASH KUMAR MISHRA / Insurance Complaint / July 19, 2017 / North West Delhi / DelhiDear Sir, i purchase new policy with 11990/- last 28 june-2017. But i have not recd policy kit till now. i MANY TIME CALL TO HIS CUSTOMER CARE NO- 9654198050. BUT HE IS NO POSITIVE RESPONSE. I REQUESTED TO PLEASE TAKE LEGAL ACTION ON THIS COMPANY. I ...
-
Bharat healthcare is a fraud company not recived any response after purchase I want my moneyGovind sharan dixit / Insurance Complaint / July 6, 2017 / West Delhi / DelhiDear sir, I am purchase health insurance from Bharat health care of rs.11990 on 16 may 2017.when ever I called they didn't pick till the time I called 30 times a day and again they tell me you recieved your opening kit with cards in a day or 2 but ti...
-
Bharat Health Care - NO PROPER RESPONSE, www.globalhealthorg.in FOR RS.11990rajnath / Insurance Complaint / June 3, 2017 / West Delhi / DelhiI have obtained a policy from Bharat Health Care for Rs.11990/- for one year. It was promised that my bill will be settled within 15 days, but even after laps of 1.5 months, there is absolutely no response. The executive who taken my policy Mr. Amit ...
Service issue | Complaint | Query | Feedback | Suggestion | Reply