Given wrong ionformation to the customer and taking money from them

Complain ID : JGJN037452   21  

Insurance Complaint  Complaint Date : February 16, 2019
  • State :  Delhi
  • City :  North Delhi
  • Address: Block N, House Number - 57, Ground Floor
Hi Team,

Company Address : Max Life Insurance Company Ltd., 11th Floor, DLF Square Building , Jacaranda Marg , DLF City Phase II, Gurugram ( Haryana ) - 122002

I purchased this policy from Dinesh Chauhan in the month of Jan and while purchasing the policy I have cleared everything with him and his supervisor Sushil kumar.

First of all I am unable to understand who are you, to code that my financial condition is not good. My financial condition is none of your business. You want the premium amount which I have already paid it in advance for the whole year. It proves that my financial condition is good.

Now on which basis you guys have done my medical if my financial condition is not good and you guys have taken the blood sample twice. Are you guys not aware about the female harassment policy or law, designed by the govt.

1) I received a call from Rajeev from 9873084010 ( Ex Employee ) who has left the Max life company last year and he was a part of Sushil's team and a friend of dinesh. He called me up and also called on my son's number and asked him why you are giving call to dinesh. If dinesh has done something wrong you can informed the company not to the individual and he also said without the supervisor permission dinesh cannot process the file for medical. He threatened us regarding our existing policies with you. He shared that Sushil is hiding the information from you or saving himself with this blunder, prior to this he had already given the exception to lots of the policy holder. The ITR requirement is the internal policy and not guided by the IRDA. He was trying to save dinesh and Rajeev has all my personal information and he also offered me the TATA AIG insurance which can save my 10000 rupees from the given premium amount to your company.

2) Who has given my personal details to Rajeev also my number. As per the law your cannot disclose the customer information to the third party and He has shared lots of other information regarding the Max life term plan which he was not supposed to be disclosed it to me or my son.

3) Also he said to me that from his internal sources I have informed my friend who works in online team that not to process the on going policy by the name of Raj Arora and ----------, ------------------. This process will save Dinesh but unfortunately he was not aware about that I was recording his voice.

4) Don't harassed me anymore you already violated the law by harassing the women and disclosing my personal information to the third party.

5) I have given all the required documents to Dinesh on time and whether he had shared with me the correct information or the wrong information regarding the term life plan. Its none of my business. Your team member is giving the wrong information its your issue.

I am not saying anything more about it but you guys should understand that few of my friends has purchased the policy from dinesh and every one has followed the same procedure which I have followed. I am not able to understand that how their polices got approval . I am sure that Sushil and Dinesh has done something wrong with that policies.

Please give approval to my policy and track who has given my information to Rajeev if something happened with my account or card I will sue you.

Thanks
Raj Arora
Complaint Against / To: Sushil Kumar / Max Life Insurance

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