Complaint against the behavior of/harassment caused by recovery agents of Kotak Mahindra Bank Delhi
Complain ID : JGJN053687 26
Harassment Complaint
Complaint Date : July 18, 2021
- State : Delhi
- City : North Delhi
- Address: B- 47/1 Mandir Wali Gali Azadpur Delhi
I am Sarad saini, resident of 47 b/1 mandir wali gali azadpur village delhi-33 . I am a Customer of Kotak Mahindra Bank and Model Town, with loan account no. 0004147671606018970 which is a/an Credit Card loan and I have paid my EMIs without any delay or notices but due to some unforeseen circumstance I was unable to pay my last 7 april 2021 EMIs. After the default, I have already informed the bank regarding my circumstances but the bank did not pay any attention to that. Furthermore, the recovery agents of the bank continuously coerce me to pay me my EMIs and while doing so, they intimated me and my family as well as use abusive language. I tried to make them understand my financial situation but they did not heed any of my pleas and continuously harassed me for EMIs. I have approached the local bank branch office as well the Nodal officer regarding harassment and intimidation by the recovery agent through the mail dated 9 July 2021, which is enclosed with this mail, but the bank did not take any proper action and these agents are harassing us continuously. It is not like that, I do not want to pay back my EMI or loan, it’s just that for the time being I am unable to generate any source income to pay my dues. At the same time I have offered an amount to settle my account, according to my financial condition but the bank is not willing to accept and continuously calling to my house as well as my work place.
the recovery agent of said bank are continuously calling to my work place and discussing my credit card details with my HR and manager as well as several of my collogues due to this I am facing savior mental distress which resulted in depression. I am requesting you to please stop these recovery agent so that I can focus on my life and try to accumulate funds for this settlement purpose I also want to highlight you that the recovery agents of the bank are at fault for discussing my credit details other people and other than the contacted party which is clearly devolution of right to privacy under RBI guidelines.
I am requesting you to stop these harassment and intimidation because of these I am currently suffering from mental exhaustion as well as my life’s peace. Furthermore, please instruct the bank to co-operate with me for the time being so that I can fully focus on generating new income source.
Apart from these, I am requesting you to help me get my compensation from the bank against the loss and injury I have suffered by the hands of recovery agents.
the recovery agent of said bank are continuously calling to my work place and discussing my credit card details with my HR and manager as well as several of my collogues due to this I am facing savior mental distress which resulted in depression. I am requesting you to please stop these recovery agent so that I can focus on my life and try to accumulate funds for this settlement purpose I also want to highlight you that the recovery agents of the bank are at fault for discussing my credit details other people and other than the contacted party which is clearly devolution of right to privacy under RBI guidelines.
I am requesting you to stop these harassment and intimidation because of these I am currently suffering from mental exhaustion as well as my life’s peace. Furthermore, please instruct the bank to co-operate with me for the time being so that I can fully focus on generating new income source.
Apart from these, I am requesting you to help me get my compensation from the bank against the loss and injury I have suffered by the hands of recovery agents.
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