Sofa settlement from Evok.
Complain ID : JGJN043987 24
Furniture Complaint
Complaint Date : February 25, 2020
Hi Team,
It has been nearly one year for “Nora Sofa 3+2” that i ordered from Hyderabad store, Jubilee hills.
We received a defective item for which i have been constantly asking for replacement as it was not repairable.
After continuous follow up with hyderabad operations team, we got a replacement which is also a defective item.
They are not even doing any quality check even for replacement item, it was the worst customer service by any company to offer for a customer who bought a product worth of 50k.
They stopped manufacturing the model i brought (so no replacement) and FORCED me to select another sofa from existing models.
They are not ready to refund my money though you made a blunder by replacing a defective item with another defective and i don’t find any good model to select from their store or online.
Their representative used call me and informed that they will close this complaint (though i don’t find any solution) i eventually selected an item just because i don’t have option.
which was priced around 42k. Now they are not refunding my balance money.
I am attaching the original bill and both order id
Old order id – 320013266
New order Id – 320031452
It has been nearly one year for “Nora Sofa 3+2” that i ordered from Hyderabad store, Jubilee hills.
We received a defective item for which i have been constantly asking for replacement as it was not repairable.
After continuous follow up with hyderabad operations team, we got a replacement which is also a defective item.
They are not even doing any quality check even for replacement item, it was the worst customer service by any company to offer for a customer who bought a product worth of 50k.
They stopped manufacturing the model i brought (so no replacement) and FORCED me to select another sofa from existing models.
They are not ready to refund my money though you made a blunder by replacing a defective item with another defective and i don’t find any good model to select from their store or online.
Their representative used call me and informed that they will close this complaint (though i don’t find any solution) i eventually selected an item just because i don’t have option.
which was priced around 42k. Now they are not refunding my balance money.
I am attaching the original bill and both order id
Old order id – 320013266
New order Id – 320031452
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