Promises made during the Sales are not met and not accepted by the Customer Care Department
Complain ID : JGJN027404 28
Fraud Complaints
Complaint Date : May 24, 2017
- State : West Bengal
- City : Kolkata
- Address: Kolkata
My parents were being called by the Kolkata Team at City Centre 2 for winning free gifts from Country Club Vacations. They called us at 7:30pm. When we reached they gave us a presentation and a rosy picture regarding their properties, fitness clubs and club activities. Ms. Shreetushree Dey and Mr. Mukesh Shaw, representative of Country Club, then told us the following facilities if we opt their deal:
1. 14 nights holidays complimentary per year which will continue for next 10 years, i.e., 140 days complimentary stay in their properties in 10 years for couple and child.
2. Complimentary Usage of car and driver (With fuel charge extra)
3. 40% off on all Country Club Restaurants
4. 60 sittings of complimentary body massage and spa (one hour per sitting)
5. 20-50% off on flight tickets
6. 4 times complimentary usage of banquet hall per year
7. Life time free usage in Gyms in all Country Fitness Clubs for couple and child.
8. Free complimentary pass for 4 for all their events in 10 years
9. Club usage for the couple and child.
They told us we have to pay an one time fee of Rs 1, 75, 000 (which is discounted according to them due to their 25 years celebration, the original amount is Rs 2, 65, 000) and an AMC of Rs 10, 500 every year.
They told us this AMC is not applicable that particular year if we are not travelling that very year.
Thinking it to be a good deal, we chose to buy the deal as they said it is only valid for that very day itself. They didn't let us read the agreement at that time and told that whatever they said is clearly mentioned there. On humanity grounds and their sweet gesture we believed them. Also it was 10:30pm so we had the rush for home. The next day when we started reading the agreement we were in shock. Instead of 14 nights, 7 nights were mentioned in the agreement. Also, there was no mention of car usage, food discount, usage of banquet hall and spa is mentioned in the whole agreement. When he confronted the customer care team on the phone they clearly denied all these facilities. They said nothing is free and everything is chargeable. So why have I paid Rs 1, 75, 000? Why were these fake promises made to us???
I am really depressed due to all this as this is my hard earned money and I have gifted this deal to my parents. Please help me to find a way to get my money back. My contact number is 9163949825.
1. 14 nights holidays complimentary per year which will continue for next 10 years, i.e., 140 days complimentary stay in their properties in 10 years for couple and child.
2. Complimentary Usage of car and driver (With fuel charge extra)
3. 40% off on all Country Club Restaurants
4. 60 sittings of complimentary body massage and spa (one hour per sitting)
5. 20-50% off on flight tickets
6. 4 times complimentary usage of banquet hall per year
7. Life time free usage in Gyms in all Country Fitness Clubs for couple and child.
8. Free complimentary pass for 4 for all their events in 10 years
9. Club usage for the couple and child.
They told us we have to pay an one time fee of Rs 1, 75, 000 (which is discounted according to them due to their 25 years celebration, the original amount is Rs 2, 65, 000) and an AMC of Rs 10, 500 every year.
They told us this AMC is not applicable that particular year if we are not travelling that very year.
Thinking it to be a good deal, we chose to buy the deal as they said it is only valid for that very day itself. They didn't let us read the agreement at that time and told that whatever they said is clearly mentioned there. On humanity grounds and their sweet gesture we believed them. Also it was 10:30pm so we had the rush for home. The next day when we started reading the agreement we were in shock. Instead of 14 nights, 7 nights were mentioned in the agreement. Also, there was no mention of car usage, food discount, usage of banquet hall and spa is mentioned in the whole agreement. When he confronted the customer care team on the phone they clearly denied all these facilities. They said nothing is free and everything is chargeable. So why have I paid Rs 1, 75, 000? Why were these fake promises made to us???
I am really depressed due to all this as this is my hard earned money and I have gifted this deal to my parents. Please help me to find a way to get my money back. My contact number is 9163949825.
Related complaints
-
NON RECEIPT OF REFUND AMOUNT from SnapdealBIDHAN BANDYOPADHYAY / Fraud Complaints / May 15, 2017 / Kolkata / West BengalI have not received the refund amount from Snapdeal since 1st week of December, 2016. I purchased one garment online from Snapdeal vide Order ID 16906373726, dated 25-11-2016 and paid through Debit card. I received a different item and the same was r... -
Fraud Kalyan jewellers comlaint West Bengal, KolkataSonam / Fraud Complaints / May 5, 2017 / Kolkata / West BengalPeople like us get fooled by the big names and schemes. Please beware of what these cheats tell you and what actually you get at the end of 11 months. This is what happened, I have paid monthly scheme @ Rs.5000 for 11 months in Kolkata branch from ma...
-
Fake samsung 25000 amh power bank and 64GB memory cardIndranil Datta / Fraud Complaints / April 21, 2017 / Ranaghat / West BengalI have purchssed samsung 25000 amh power bank and 64GB memory card from flippingoffers.com order dated 11.04.2017 and received on 19.04.17.But after using these two i think these are fake.Powerbank give only 30% charge to mobile and memory card have ...
-
Fake 64 GB memory card and 25000mah power bank of SamsungSomnath Rai Chowdhuri / Fraud Complaints / March 24, 2017 / Kolkata / West BengalI had purchased Samsung 25000mAh power bank and Samsung 64gb memory card from Zoniic. But both are not working properly. I can not able to copy files and from power bank Mobile is not able to charge properly.
-
Fraud SD card www.makemycombo.com, purchased a 64 GB memory cardSoubhik Mahata / Fraud Complaints / February 14, 2017 / Kolkata / West BengalI have purchased a 64 GB memory card. They provided a fake product. It is not at all a sd card itself. A plastic material is being cut to get a shape like sd card. It can't be read in the mobile phone also. Please help me out to get a right product o...
-
Zoniic online shopping providing duplicate products order number i order 64 gb memory cardL Rahul / Fraud Complaints / February 3, 2017 / Kharagpur-Medinipur / West BengalOrder ID: 117297000210105 this is my order number i order 64 gb memory card ,when i inserted into phone,when ever i copy files it was not copying it shows corrupted.so i wnt to replace or refund my amount.
Service issue | Complaint | Query | Feedback | Suggestion | Reply