Complain against Vishal Mega Mart feedback against Complaint Number : 2150423

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Jago Grahak Jago Complain ID : JGJN025795   619   Complaint's Reply

File A Complaint  Complaint Date : January 29, 2017

Complaint Against / To : Vishal Mega Mart

Dear Team,

I am writing this email with immense disappointment as for the subjected notification, this morning I got an SMS stating that my complaint was resolved and hence closed when in reality I did not even receive a call from your technical representative to schedule the visit for repair.

I do not understand that without a visit how can a complaint request can be closed. This puts a lot of questions on the quality parameters being practiced by your company.

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    I had purchased product of Parle Agro (Frooti) from VISHAL Mega Mart (Bajrakabati, Cuttack) outlet on dated 14th September 2017. On the same day I had tested the product but it was old and decayed badly while trying to consume. On the very next day evening I had reached the outlet to file a complaint for refund/exchange the product but the response from the store manager (Mr Abhijit Basu) was so casual and annoying. He was clearly denied to make any refund/exchange of the product and asked to contact Parle Agro only.

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    I understand the nature of FMCG product but the way I was responded was so disappointing. I would request you to please investigate the issue and get me refund of the product along with a apology with in 24 hours.

    Please look into it and advise. For any further information, you may contact on following undersigned.

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