Complain against Vishal Mega Mart feedback against Complaint Number : 2150423

Complain ID : JGJN025795   168   Complaint's Reply

File A Complaint  Complaint Date : January 29, 2017
Dear Team,

I am writing this email with immense disappointment as for the subjected notification, this morning I got an SMS stating that my complaint was resolved and hence closed when in reality I did not even receive a call from your technical representative to schedule the visit for repair.

I do not understand that without a visit how can a complaint request can be closed. This puts a lot of questions on the quality parameters being practiced by your company.
Complaint Against / To: Vishal Mega Mart

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    Azmal Khan

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    I had purchased product of Parle Agro (Frooti) from VISHAL Mega Mart (Bajrakabati, Cuttack) outlet on dated 14th September 2017. On the same day I had tested the product but it was old and decayed badly while trying to consume. On the very next day evening I had reached the outlet to file a complaint for refund/exchange the product but the response from the store manager (Mr Abhijit Basu) was so casual and annoying. He was clearly denied to make any refund/exchange of the product and asked to contact Parle Agro only.

    We are almost 10 years of trusted customer of Vishal Mega Mart and we never had such bad experience so far.

    When we purchasing any of product from Vishal, it's his responsibility that to ensure the quality assurance to their customer. But the way the store manager responded to me was really very disappointing. It should be his accountability to give every customer a 100% satisfaction.


    I understand the nature of FMCG product but the way I was responded was so disappointing. I would request you to please investigate the issue and get me refund of the product along with a apology with in 24 hours.

    Please look into it and advise. For any further information, you may contact on following undersigned.

    Name: Azmal Khan
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    Arun Kumar Singh

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    Rohit sharma

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    BIMAL CHAND PRASAD

    vishal mega mart has cheated me by BIMAL CHAND PRASAD:

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    today vishal mega mart mango jamshedpur cheated me more than Rs. 850/-, by a number of ways:- first billing m/c total amount is more than manual calculation. second one item is added two times. third is one item quantity is typed as 4.

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    time 15:17

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    Talha choudhury

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    Dear all..

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    Mayank Parmar

    Vishal Mega Mart Cheaters by Mayank Parmar:

    (5 of 5)

    Hi
    Let me bring a funny instance for your esteemed company in front of you. I went to buy some commodities from Vishal Mega Mart Uttarahalli in Bengaluru. Like every customer I bought items based on their rates listed on the pamphlets kept beside them and then went for billing, then the magic happened.Flour(Aashirwaad) was listed as 375 but in my bill it was listed as 415, well I thought it was a genuine mistake so I ignored it and kept it aside(screenshot attached). Then I took some rice,which was marked as 171/181 not sure, but when I billed it, it was listed as 205 , this was breath-taking, I again ignored it. Third item was Mustard Oil that too of inhouse, first crop brand which was listed as 189 but again magic happened and its billed amount was above listed price. That was it, I called the store manager (EmpId :- 6032301), he told me all rates had been revised just 2mins ago and that is how it is. This was the most interesting fact, considering it is technically a binding contract to sell items at listed price and technically Vishal is overcharging the customers for an item listed at a lesser price.
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