Videocon d2h - Refusal for refunding account balance
Complain ID : JGJN041370 44 Complaint's Reply
DTH TV Complaint
Complaint Date : September 11, 2019
Customer ID of Videocon d2h - 90621924
I have been using the services since a long and now i need to permanently deactivate all the services and disconnect the connection. I have called the customer care department and sent the email also for the same.
surprisingly, none of the company representative turned back. O phone call they said that they will not disconnect the services.
All the hardware , se top box and remote are ready to take back by the company.
Am simply requesting to refund my account balance as on today. But I really do not understand what exactly the problem in refunding account balance while am not using any of services?
You are sincerely requested to please extend all your possible support in the matter.
Jignesh Derasari
I have been using the services since a long and now i need to permanently deactivate all the services and disconnect the connection. I have called the customer care department and sent the email also for the same.
surprisingly, none of the company representative turned back. O phone call they said that they will not disconnect the services.
All the hardware , se top box and remote are ready to take back by the company.
Am simply requesting to refund my account balance as on today. But I really do not understand what exactly the problem in refunding account balance while am not using any of services?
You are sincerely requested to please extend all your possible support in the matter.
Jignesh Derasari
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by Team d2h:
(5 of 5)
Dear Jignesh,
We would like to inform you that refund/cancellation of services is not processed as per the policy. Furthermore, we request you to write us back with your concern due to which you are seeking for service cancellation so that we can serve you better.
Thanks & regards
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