Regarding the change in the plan without prior notice and permission
Complain ID : JGJN037842 36 Complaint's Reply
- State : Madhya Pradesh
- City : Indore
- Address: Vistara Township Indore
Hi,
To whom so it may concern,
I have recently recharged my account with rs 750 and when check found out there where many channels which was stopped from your end, without prior notice and when I called the customer service there were two person one supervisor, name khusbu, I had a word with them and they said that the changes where made by the backend team, for which I was not informed before by any means, like email or call or message. Now when I asked to get my old package back that lady said it cannot be done and when I asked to send this details in written, she again declined.
I would like to have my old channels again back or I am going to take legal action for sure.
Regards
Alvin Wallace
8085822791
8718053034
9479330036
Related complaints
-
Irresponsible behaviour complaint with Videoco d2hAbhijeet kushwah / DTH TV Complaint / February 24, 2019 / Gwalior / Madhya PradeshI have been conatantly trying their customer care number but no response iam getting. I have choosen my pack on the system but they have not responded upon my request in addition to that they are not assisting in selecting channels nor are they recei...
-
Not recharge TV with 49 rs. Star Chanel - Videocon customer careNitin bansal / DTH TV Complaint / December 25, 2018 / Gwalior / Madhya PradeshMere dwara Videocon customer care PR phone karke star Ke Chanel ka recharge 49 rs. Ka karne ko bola gya .Jo ki mujhe superviser mr. Sachin Ke dawara bola gya ki WO esa koi recharge Nhi kr sakte hai aur unke pass esa recharge karne ki koi jankari bhi ...
-
Videocon - Receiving only few channels most of the timenikhil / DTH TV Complaint / September 12, 2018 / Gwalior / Madhya PradeshI am complaining about receiving only few channels most of the time to the videocon d2h customer care but always they reply with same answer pay fees and this will fix but my neighbour who is also using same videocon services pay the fees but no reso...
-
Charges deduct against additional pack - Videocon DTH ServicesSANJAY GOUR / DTH TV Complaint / August 18, 2018 / Indore / Madhya PradeshSir ,ON DT.19.07.2018 WE HAVE RECEIVED MSG REGARDSING FOOTWAL WORLD CUP MATCH . WE HAVE MISED CALL ON NO AND MY STAR SPORTS CHANNEL IS ACIVAITE ,. BUT TILL DATE MY CHARGES DEDUCTED AND CHANAL IS NOT DISACIVATED . CUSTOMER CARE PERSON TOLD ME THAT DIS...
-
लाइन पर बने रहो लाइन पर बने रहो बोलते हैं इनका फ्री कस्टमर केयर नंबर भी नहीं हैPankaj Singh raghav / DTH TV Complaint / August 14, 2018 / Neemuch / Madhya Pradeshकस्टमर ID 103570787 है मेरे द्वारा पॉपुलर पैक से शुरू किया गया था परंतु कंपनी ने स्वता ही मेरे पिक को किसी अन्य में कन्वर्ट कर दिया पुनः इस माह से ₹300 के बीच में कन्वर्ट कर दिया बगैर किसी सूचना के कस्टमर वाले भी सही से जवाब नहीं देती हैं लाइन पर बने...
-
RF remote control unpair issue Videocon D2H STB is unpair frequently.Vijay Singh Rathore / DTH TV Complaint / January 8, 2018 / Indore / Madhya PradeshHello, RF remote control of my Videocon D2H STB is unpair frequently. It is very irritating to watch TV to troubleshoot again and again to pair the same. I have complained for it and their visitor asked to change the remote and I have changed the rem...
by team d2h:
(5 of 5)
Dear Alvin,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Regards,
Team d2h
by team d2h:
(5 of 5)
Dear Alvin,
We would like to inform you that we tried to contact on RTN ( 8085822791 ) but you are not contactable. Moreover, We would like to inform you that once the package is changed in the new regime you can’t switch to the old package. If you want to make any changes kindly visit our website or application.
Regards,
Team d2h
Service issue | Complaint | Query | Feedback | Suggestion | Reply