Regarding the change in the plan without prior notice and permission

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Jago Grahak Jago Complain ID : JGJN037842   59   Complaint's Reply

DTH TV Complaint  Complaint Date : March 10, 2019

Complaint Against / To : Videocon d2h


To whom so it may concern,

I have recently recharged my account with rs 750 and when check found out there where many channels which was stopped from your end, without prior notice and when I called the customer service there were two person one supervisor, name khusbu, I had a word with them and they said that the changes where made by the backend team, for which I was not informed before by any means, like email or call or message. Now when I asked to get my old package back that lady said it cannot be done and when I asked to send this details in written, she again declined.

I would like to have my old channels again back or I am going to take legal action for sure.

Alvin Wallace

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    Dear Alvin,

    We would like to inform you that we tried to contact on RTN ( 8085822791 ) but you are not contactable. Moreover, We would like to inform you that once the package is changed in the new regime you can’t switch to the old package. If you want to make any changes kindly visit our website or application.

    Team d2h

    March 14, 2019 team d2h

    Dear Alvin,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Team d2h

    March 13, 2019 team d2h