Complaint against wrong charging and harrassment by customer care
Complain ID : JGJN038499 31 Complaint's Reply
Initially customer care didn’t register my complaint and told me that services will be resumed shortly. My complaint references no. lodged with Videocon customer care are:
711527004 dated 20/04/19
71170335 dated 21/04/19
711694922 dated 21/04/19
711912750 dated 22/04/19
Now there are three complaints:
1. Videocon d2h has charged two times relocation charges over my account 189916926, which is wrong.
2. Videocon engineer has credit Rs.335 (however I had paid Rs.500) in my other dish account 154315001, which I am not using since a long time.
3. Videocon customer care failed to resolve problem and daily they are harassing me by giving 24-hour time to resolve issue, but there is no change in the scene.
Related complaints
-
Tata Sky DTH bad quality and misbehave by customer carechandershekhar / DTH TV Complaint / April 9, 2019 / Faridabad / Haryanadear sir i am a customer of airtel dth his picture quality is very poor i complaint for it many times but they are not picking my call and if they pick they cannot support me i am very from that side please take necessaru action on him and release me...
-
Complaint against company for not providing servicesbabu singh / DTH TV Complaint / March 19, 2019 / Gurgaon / HaryanaI purchased an independent tv dish connection and facing no services problems since 21 February 2019. I contact telephonically and by mail to concerned company customer services again and again but no service provided. please take suitable action imm...
-
D2h setup box plan not start, we recharge our setup box plan But Chanel not startVirender Kumar / DTH TV Complaint / February 12, 2019 / Faridabad / HaryanaOn 11/2/2019 we recharge our setup box plan But Chanel not start
-
Disruption of services, I am a subscriber of videocon d2h services and was using the diamond packageSudhir Wahi / DTH TV Complaint / February 10, 2019 / Gurgaon / HaryanaI am a subscriber of videocon d2h services and was using the diamond package. My subscription was ending on Jan 19 and submitted a list of channels I wanted to subscribe on Jan 19 itself. I got a message saying I will be contacted shortly. However, n...
-
I booked reliance Independent TV on 03/12/2018.and tell me that insulation doneDilbag Yadav / DTH TV Complaint / December 23, 2018 / Gurgaon / HaryanaSir I booked reliance Independent TV on 03/12/2018.and tell me that insulation done in 10-15 days.but not insulation till now.I want refund my money.
-
My connection is not installed in 9 months, I had booked 5 Big Tv connection on 20 March.Manjeet / DTH TV Complaint / December 10, 2018 / Gurgaon / HaryanaMy Name is Manjeet, My registered mobile no. is 9891847425, and registered email id is manjeet.daksh@yahoo.in. I had booked 5 Big Tv connection on 20 March. My booking id is 14531793. in july and august customer care executive said that your data is ...
by Team d2h:
(5 of 5)
Dear Mr. Sharma,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
by Team d2h:
(5 of 5)
Dear Mr. Sharma,
We would like to inform you that relocation charges which were deducted twice mistakenly have been already reversed in your account on 25th April’19. Kindly let us know if you need any further assistance.
Thanks & regards
Service issue | Complaint | Query | Feedback | Suggestion | Reply