Complaint against Tikona unethical policies chain of issues started
Complain ID : JGJN023107 25 Complaint's Reply
Delivery Complaint
Complaint Date : October 7, 2016
I am an old customer of Tikona and post recharge in Feb-15 the chain of issues started.
There was not a single week in which i have not faced connectivity and speed issues, the customer care connectivity every times took minimum 30 minutes of toll on my health and phone bill cost as the number 1800 is not toll free.
The staff is totally rude over the phone (male and guys both) but the staff who comes for checking the issues are same.
I have told several times to cancel the connection and refund the rest amount. I have raised many complaints but just a few got registered and rest did not even came on the books (i cannot waste half a day just for the same as the calls takes long time - have all call records with me incase of proof required)
CEO Prakash Bajpai - prakash.bajpai@tikona.in is always a non responder person, dont know how much busy this guys is!!! as even the CEO of any telecom company gets time but this guy is for nothing - no revert calls, no revert mails - just complete silence.
They dont even follow the citizen charter http://tikona.in/0.78499700_1374833297.pdf
which says from page 26 to 30 for the penalty which they should be charged incase they are unable to resolve the issue, but they dint acted on it and said such code of conduct is not for prepaid customers but is applicable to post paid customers.
I have passed a long journey by lots of hiccups, no connectivities and slow internet connection but to my surprise when i finally decided not to continue with the company and to switch to other subscriber. I got petrified seeing that they have gulped remaining 711 MBs. I called up the customer care and as usual i expected a silly, rubbish, baseless, pathetic, useless, pointless, in (not out) the box idea that they cannot raise complaint and even cannot provide the details even if I file an FIR.
I am not worried with 711 MBs but concerned about the malpractices which they are following and cheating the customers, i have faced huge losses due to dis connectivity and many times payments got debited but not found to many parties which later got refunded post few days - same happened due to slow connections. I dont want the same to be faced with anyone else.
I have to raise the claim with due interest as per the consumer charter than it will exceed more than 10000 but i'll say donate the amount an NGO
There was not a single week in which i have not faced connectivity and speed issues, the customer care connectivity every times took minimum 30 minutes of toll on my health and phone bill cost as the number 1800 is not toll free.
The staff is totally rude over the phone (male and guys both) but the staff who comes for checking the issues are same.
I have told several times to cancel the connection and refund the rest amount. I have raised many complaints but just a few got registered and rest did not even came on the books (i cannot waste half a day just for the same as the calls takes long time - have all call records with me incase of proof required)
CEO Prakash Bajpai - prakash.bajpai@tikona.in is always a non responder person, dont know how much busy this guys is!!! as even the CEO of any telecom company gets time but this guy is for nothing - no revert calls, no revert mails - just complete silence.
They dont even follow the citizen charter http://tikona.in/0.78499700_1374833297.pdf
which says from page 26 to 30 for the penalty which they should be charged incase they are unable to resolve the issue, but they dint acted on it and said such code of conduct is not for prepaid customers but is applicable to post paid customers.
I have passed a long journey by lots of hiccups, no connectivities and slow internet connection but to my surprise when i finally decided not to continue with the company and to switch to other subscriber. I got petrified seeing that they have gulped remaining 711 MBs. I called up the customer care and as usual i expected a silly, rubbish, baseless, pathetic, useless, pointless, in (not out) the box idea that they cannot raise complaint and even cannot provide the details even if I file an FIR.
I am not worried with 711 MBs but concerned about the malpractices which they are following and cheating the customers, i have faced huge losses due to dis connectivity and many times payments got debited but not found to many parties which later got refunded post few days - same happened due to slow connections. I dont want the same to be faced with anyone else.
I have to raise the claim with due interest as per the consumer charter than it will exceed more than 10000 but i'll say donate the amount an NGO
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Re:TIKONA UNETHICAL POLICIES by Tikona Care:
(5 of 5)
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKOCT07704 to your case.
Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in
Regards,
Tikona Care
RE:TIKONA UNETHICAL POLICIES by Tikona Care:
(5 of 5)
Gentle Reminder
Dear Subscriber,
Greetings from Tikona.
This is a gentle reminder to follow-up on your concern listed on Oct 7, 2016. Request you to share details in order for us to assist/resolve your concern.
Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKOCT07704 in the subject line.
Regards,
Tikona Care
RE:TIKONA UNETHICAL POLICIES by Shreyas Nair:
(5 of 5)
I have already called up several times but no one have taken any complaints and none of them have provided any request number. I have already dropped a mail to Mr. Prakash Bajpai
RE:TIKONA UNETHICAL POLICIES by Shreyas Nair:
(5 of 5)
have sent the mail to tikonacare@tikona.in with the mentioned reference ID.
RE:TIKONA UNETHICAL POLICIES by Tikona Care:
(5 of 5)
Final response
Dear Subscriber,
Greetings from Tikona.
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care
RE:TIKONA UNETHICAL POLICIES by Shreyas Nair:
(5 of 5)
I have already forwarded it to the mail id with reference number. if you have received it then I'll send it again.
RE:TIKONA UNETHICAL POLICIES by Tikona Care:
(5 of 5)
Dear Mr. Nair,
Greetings from Tikona.
With regard to your concern, we are currently working on the same and we will shortly get back to you with the resolution.
Regards,
Tikona Care
Tikona by Tikona Care:
(5 of 5)
Dear Mr. Nair,
Greetings from Tikona,
Currently you are able to use services and there is no service issue for your account.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care
RE:TIKONA UNETHICAL POLICIES by Shreyas Nair:
(5 of 5)
Are you nuts or what. I've already told you that I have closed the account and switched to other company and consider those MBs theft from me as a charity for your company. Hope you'd fun with those MBs taken without any consent. Now don't mislead the viewers that I am able to use the service. Please read the issue first and then reply and dont reply just for the sake of reply
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