Improper response, nxt app isn't responding correctly. i've already subscribed for annual plan

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Jago Grahak Jago Complain ID : JGJN036346   60  

Customer Care Complaint  Complaint Date : December 27, 2018

Complaint Against / To : sun nxt

the sun nxt app isn't responding correctly. i've already subscribed for annual plan which is worth of rs.500. but the app again shows me to subscribe again and you don't have any subscriptions yet.
i need refund or proper working of app for the amount i've paid.

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