DTDC incompetent and rude customer care
Complain ID : JGJN060212 31
Courier Service Complaint
Complaint Date : November 7, 2022
I have placed an order through ChessBazaar which delivers their packages through DTDC, on Nov 1.
On Nov 3, it reached Ahmedabad apex.
Inspite of calling multiple times, i got no response from DTDC. The customer care number takes atleast 5-10 mins to connect and everytime it connects, the agent CUTS the phone as soon as I adress my issue without asking me.
Luckily I connected with an agent who was ready to listen to me. I explained it to him that my package hasn't been delivered and there are no updates on the tracking portal. He promised me that the package will be delivered on the same day. It wasn't
The next day i called DTDC again and after waiting for more than 30 mins, i connected with an agent who didn't cut the phone. He apologized and said that the packagr would SURELY be delivered by today. it wasn't
I visited DTDC-West branch in Ahmedabad personally which is 20 mins away from my houese. I was instructed to re visit the next day, as the package will arrive at night.
The next day when i reached the branch, i was now told that the package never arrived the branch.
I am now helpless.
The DTDC customer care number takes very long to connect and we are LUCKY if we find an agent who doesn't cut the phone.
The DTDC Ahmedabad customer care numbers NEVER work, they always say "all lines of this phone are busy"
Even after visiting the branch physically i have received no help from DTDC. I have no idea where my package is.
On Nov 3, it reached Ahmedabad apex.
Inspite of calling multiple times, i got no response from DTDC. The customer care number takes atleast 5-10 mins to connect and everytime it connects, the agent CUTS the phone as soon as I adress my issue without asking me.
Luckily I connected with an agent who was ready to listen to me. I explained it to him that my package hasn't been delivered and there are no updates on the tracking portal. He promised me that the package will be delivered on the same day. It wasn't
The next day i called DTDC again and after waiting for more than 30 mins, i connected with an agent who didn't cut the phone. He apologized and said that the packagr would SURELY be delivered by today. it wasn't
I visited DTDC-West branch in Ahmedabad personally which is 20 mins away from my houese. I was instructed to re visit the next day, as the package will arrive at night.
The next day when i reached the branch, i was now told that the package never arrived the branch.
I am now helpless.
The DTDC customer care number takes very long to connect and we are LUCKY if we find an agent who doesn't cut the phone.
The DTDC Ahmedabad customer care numbers NEVER work, they always say "all lines of this phone are busy"
Even after visiting the branch physically i have received no help from DTDC. I have no idea where my package is.
Related complaints
-
Not received courier yetMalhotra Gagandeep singh / Courier Service Complaint / October 22, 2022 / Ahmedabad / GujaratThe staff is really bad not having manners to speak with the customers. And giving fake promises that your courier will be dispatch at time and then telling lie .. Mera courier pune se aane wala tha 21 oct subh 6:30 bje ko jo ki abhi tak mila nhi hai... -
ekart logistics ahmedabadSakib ansari / Courier Service Complaint / October 3, 2022 / Ahmedabad / GujaratContact karne ke liye na to koi Gmail ID he Or na koi contact number he or jo he vo lag nhi rahe he inke stor pe gae to sahi se jawab dene wala koi nhi he. Dilevery boy sahi se jawab nhi de rahe he fhone utha nhi rahe he kaat rahe he fhone. please ac...
-
frauds hai udaan my parcel was missing before 3&4 months please do the needfullabdullah / Courier Service Complaint / April 20, 2022 / Surat / Gujaratudaan express me ek cod parcel bheja gaya tha. but unhone wo parcel buyer ke adderess pe paouchaya bhi nahi aur mujhe wapis bhi nahi kiya hai aur itne time se koi answer bhi nahi kar raha tha jis kisi se bhi contact karo bolta tha ke company band ho ...
-
Change the roduct during transportationGyanender Singh / Courier Service Complaint / January 13, 2022 / Gandhinagar / GujaratI am selling my products online through Amazon using shipping service of Amazon Transportation Service Pvt.Ltd. During transportation , my many products have been changed by replacing old and unservicale item by above shipping agency. Recently I hand...
-
Pickup Boy has Refused to pickupHasnah / Courier Service Complaint / January 5, 2022 / Viramgam / GujaratMyntra has approved my return to pickup via return number 4225031795 to handover "Sukkhi gold - plated beaded jewelry set when the pickup person comes to pickup. Myntra has clearly mentioned that i should handover jewelly set instead of rodster jeans...
-
I have lost my whole stuff.Habibur Rehman / Courier Service Complaint / December 23, 2021 / Valsad / GujaratI would like to inform you that I bought a boAt Airdopes 402 Bluetooth Headset (Bold Blue, True Wireless) from Flipkart.It ran fine for about a month, then connectivity problems started coming, so I claimed warranty. Packed with all the goods as I go...
Service issue | Complaint | Query | Feedback | Suggestion | Reply