Complain Oyo rooms customer service- we had booked room through oyo in goa.. Hotel north 39

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Jago Grahak Jago Complaint ID : JGJN030597   98   Complaint's Reply

Consumer  Complaint date : February 11, 2018
  • Region :  Goa
  • City :  Benaulim
  • Address: Af 2 Micon Castal Paradise

Hi, we had booked room through oyo in goa.. Hotel north 39..when I called oyo customer service and asked for supervisor.. The call was transferred but I couldn't hear any opening and I asked if he was the supervisor.. He replied "who the hell are you".. And then in Hindi stated "agey bol".. I called to complain about the shower not working and no water in the room since 4hrs and this was the reply I got.. Is this how customers are treated in india.. I need action against that supervisor.. If calls are recorded it will be there.. Pathetic arrangements ritesh agarwal.. You need better trained staff

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    Reply :- Complaint ID JGJN030597

    Dear Guest,

    We understand that no amount of apologies can make up for the experience that you had to go through. For the same we request you to kindly inbox us your booking ID/contact details on the following e-mail id :- [email protected]
    so that we can help you accordingly.

    Team OYO

    February 12, 2018 OYO Rooms Customer Support