Reliance Telecom Service Complaints, my RelianceGSM mobile regular billing issues
Complain ID : JGJN021550 29
Consumer Redressal
Complaint Date : August 2, 2016
- State : Maharashtra
- City : Mumbai
9867355558 is my RelianceGSM mobile no. and i use this no. for my work. All my clients only have this no.
My Plan is MaxValue1499 which offers Unltd local,std Calls & sms,5gb 3G data & post 5gb Ultd data reduced speed.
My bill should be Rs1725per/mth.
Since 3 months there is regular billing issues. I get wrongly charged for data & my services get disconnected stating high usage & when contact the Customer Service(C.S.)they say bill will generate in after 3days.
After several complaints they get wrong amt reversed & activate my service.
This month my service was deactivated on 24/07/16 even when I had approx. Rs700 credit in my A/C. I contacted C.S. & was advised the same story & was advised that in 2days service will activate.
Since then several complaints made with C.S. who has just given time for activation(3hrs,6hrs,1day,etc)
Fed up with these ongoing issues I raised compliant with Appellate Office(A.O.) on 26/07/16. I was advised in couple of hrs service will be activated. They also asked me to visit Reliance Store to activate service; however store manager mentioned he can’t do anything & asked to contact A.O. The visit to store was purely waste of time,money & efforts. I called A.O. again & was advised that billing reversal is processed & service should start in few hrs, I was also advised to pay advance on my A/C. My bill amt is Rs.1723 I had credit of Rs700 from past month. In spite of that I made extra payment of Rs1900 However to my surprise the services did not start so had to call them again & was advised to wait for 48/72hrs. I have caled A.O. several times but I am getting same revert everytime(you complaint is forwarded to concern department,wait 6hrs/48hrs). Its been more than 9days today i.e. from 24/07/16 to 02/0816 since my services are not functional & I am missing many important calls & business from valuable clients.
This issue is causing me a lot of mental harassment & embarrassment.
I demand proper solution for this ongoing issue & also need compensation for loss of business during the ongoing issue period.
My Plan is MaxValue1499 which offers Unltd local,std Calls & sms,5gb 3G data & post 5gb Ultd data reduced speed.
My bill should be Rs1725per/mth.
Since 3 months there is regular billing issues. I get wrongly charged for data & my services get disconnected stating high usage & when contact the Customer Service(C.S.)they say bill will generate in after 3days.
After several complaints they get wrong amt reversed & activate my service.
This month my service was deactivated on 24/07/16 even when I had approx. Rs700 credit in my A/C. I contacted C.S. & was advised the same story & was advised that in 2days service will activate.
Since then several complaints made with C.S. who has just given time for activation(3hrs,6hrs,1day,etc)
Fed up with these ongoing issues I raised compliant with Appellate Office(A.O.) on 26/07/16. I was advised in couple of hrs service will be activated. They also asked me to visit Reliance Store to activate service; however store manager mentioned he can’t do anything & asked to contact A.O. The visit to store was purely waste of time,money & efforts. I called A.O. again & was advised that billing reversal is processed & service should start in few hrs, I was also advised to pay advance on my A/C. My bill amt is Rs.1723 I had credit of Rs700 from past month. In spite of that I made extra payment of Rs1900 However to my surprise the services did not start so had to call them again & was advised to wait for 48/72hrs. I have caled A.O. several times but I am getting same revert everytime(you complaint is forwarded to concern department,wait 6hrs/48hrs). Its been more than 9days today i.e. from 24/07/16 to 02/0816 since my services are not functional & I am missing many important calls & business from valuable clients.
This issue is causing me a lot of mental harassment & embarrassment.
I demand proper solution for this ongoing issue & also need compensation for loss of business during the ongoing issue period.
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