Refund of the defective product returned
Complain ID : JGJN058546 36
Consumer Redressal
Complaint Date : July 9, 2022
- State : Maharashtra
- City : Mumbai
I bought an earring from the Myntra eCommerce website on 4th June 2022 and it was delivered on 6th June 2022. First of all the product delivered was not what I had ordered for. Secondly, it was defective that is broken. I informed Myntra on their website on 6th June 2022 itself immediately after I received the delivery of the abovementioned product and I chose to exchange instead of getting a refund. For two days I kept trying to select a suitable product but every product I chose was shown as undeliverable to my PINCODE. I then after several attempts decided to opt for a refund. But in spite of updating the bank details several times, my money is not refunded. I have written to Myntra support several times and spoken with several customer care executives but to no avail. I requested the customer care executives to even pay via 'demand draft' or 'Myntra credit' which they said that their system does not allow.
I even visited my bank to investigate the matter but there is nothing wrong with my account. I deposited cash at the branch and even transferred a small amount via a mobile app which is visible in my bank statement. Obviously, the problem lies with the Myntra which they are not rectifying.
It's more than a month and they have failed to refund in spite of their promise to their consumers that they refund the money paid within 24 hours of its initiation.
I have spoken to several executives who keep me on hold and waste at least 1 hour of my precious time every time I call.
I am not even allowed to post a review on their website as it is a negative review highlighting their inefficiency.
All the above is a complete violation of my rights as a consumer and false promises to me valid the consumer that the refund will be made 24 hours.
I am sharing the invoice for the earrings and a trail of emails sent to Myntra and their response to me.
I even visited my bank to investigate the matter but there is nothing wrong with my account. I deposited cash at the branch and even transferred a small amount via a mobile app which is visible in my bank statement. Obviously, the problem lies with the Myntra which they are not rectifying.
It's more than a month and they have failed to refund in spite of their promise to their consumers that they refund the money paid within 24 hours of its initiation.
I have spoken to several executives who keep me on hold and waste at least 1 hour of my precious time every time I call.
I am not even allowed to post a review on their website as it is a negative review highlighting their inefficiency.
All the above is a complete violation of my rights as a consumer and false promises to me valid the consumer that the refund will be made 24 hours.
I am sharing the invoice for the earrings and a trail of emails sent to Myntra and their response to me.
Related complaints
-
Complaint against PrintVenueRiya / Consumer Redressal / November 23, 2021 / Pune / MaharashtraI ordered an engraved pen from this site, they told me that the payment was not successful even though the amount was debited from my account, I tried to contact them via calling, writing and e-mail etc. They did not respond to any of this and hence ... -
Received TV SONY BRAVIA 65 INCH WITH DAMAGED SCREEN VIDE ORDER NO 210704-013-143801ARYAN HARWANDE / Consumer Redressal / October 20, 2021 / Chiplun / MaharashtraHad Ordered following through TATA CLIQ ONLINE SHOPPING PORTAL. Invoice No A58527210705A005 Invoice Dts 5th July'21 AWB NO 1737212977155 Dealer Name Snehajali Electronics and Trading Pvt Ltd,32-34 Phase V Parmar Techno Park,Valiv,WE Vasai East 401208...
-
Selling Cigarettes and cold drinks above MRPPlease take action / Consumer Redressal / October 5, 2020 / Mumbai / MaharashtraThe shopkeeper name raj and shop name is kulfi corner he charges extra on Mrp for cold drinks and cigarettes and also his shop is open beyong permissable hours.
-
Delay in pickup of replacement peice, no response regarding pickup of defective product.Mox Vora / Consumer Redressal / November 22, 2018 / Kalyan-Dombivali / Maharashtrano response regarding pickup of defective product. keeps showing pickup attempt failed every other day
-
Miss sold the deal. Did not keep the promiseNehal pathak / Consumer Redressal / October 3, 2017 / Mumbai / MaharashtraIt was a seminar which we were supposed to attend and they said it will take 1.30 hours for it. Which we attended and as promised we were not given the 2night holiday voucher. Waiting for the mail since 2minths still not done. I was told if will be s...
-
Charging Additional VAT on discounted productsJasmeet Singh / Consumer Redressal / February 24, 2017 / Mumbai / MaharashtraAs per the NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI REVISION PETITION NO. 3477 OF 2016 an appeal against The State Commission who has also observed that once it has come on record that the MRP of the product includes all taxes, it wa...
Service issue | Complaint | Query | Feedback | Suggestion | Reply